Howden Hellas, a leading multinational Insurance and Reinsurance Broker in Greece is growing and we are seeking a dynamic and driven insurance professional to join our team as :
CLAIMS TECHNICIAN -CLAIMS DIRECT
📍 Location: Athens 💼 Full-time | Permanent
Role Summary:
As part of our team, you will actively handle clients’ claims and manage the broking of their claims towards Insurers (direct business) and Reinsurers (Treaty/Facultative), following the company’s processes and procedures throughout the workflow.
Key Responsibilities:
- Notify, update and follow up on claims across all lines of business, and broker claims towards Insurers and Reinsurers.
- Cooperate with insured clients and assist them through all steps of the claims-handling process until final settlement.
- Collect cash losses and payment requests across all Treaty and Facultative business lines.
- Support the Accounting and Broking teams with bordereaux claims payments across all lines of business.
- Manage the full communication cycle with clients in local and international markets, including insureds, insurers, reinsurers, surveyors, and loss adjusters.
- Review submitted claims’ supporting documentation.
- Review survey reports, assess findings/conclusions, and broker back relevant information to Insurers/Reinsurers when necessary.
- Maintain accurate electronic filing and structured data entry in the company’s IT systems.
- Collaborate closely with the Claims Division and with the Broking, Accounting, and Technical Accounting teams.
Requirements:
- 2-3 years minimum of previous working experience in a Claims Department within the insurance industry.
- University degree in Insurance Studies/ Statistics Science/ Business Administration/ Law.
- Proven experience in handling claims across various lines of business (LoBs).
Solid understanding of the general principles of Insurance and Reinsurance. - Excellent user of computer and experienced in MS Office (Word, PowerPoint, Excel, MS Outlook).
- Excellent proficiency in both Greek and English language (spoken and written).
- Excellent command of computer tools, with proven experience in MS Office Suite (Word, PowerPoint, Excel, MS Outlook).
- Strong Teamwork skills.
- Demonstrated adaptability and flexibility.
- Effective influencing skills.
- Excellent interpersonal and customer service skills.
What’s in it for you:
💰 Competitive salary and performance-based incentives
📚 Ongoing training & career development
🩺 Private medical insurance
🚀 Supportive, entrepreneurial culture focused on growth, development, and collaboration
💻 Hybrid work model
To apply for the job:
All applications will be considered in strict confidence; however, only relevant profiles will be considered in the recruitment process.
For all males: military (national service) obligations must be fulfilled.