Company Description

He/ she will take ownership of our existing Loyalty program and will participate in the development and implementation of strategies that drive customer engagement across all channels (omni- channel). 

Job Description

• Effective implementations of loyalty programs across our retail network including digital and physical stores, through collaboration with internal stakeholders and external providers/ vendors
• Owning the end to end loyalty customer experience; Collaborating with internal and external partners to plan, execute and measure loyalty platform operations
• Being able to understand and make suggestions regarding segmentation strategies, customer journey mapping etc.
• Being responsible for the end-to-end campaign management for client database, Newsletters/SMS/Viber
• Suggesting changes and supporting the continuous improvement of the loyalty program/proposition by analyzing data and insights
• Aligning loyalty strategy and tactics to meet defined KPIs, driving customer base growth and increased lifetime value
• Analyzing results/ performance and providing recommendations; Monitoring KPI’s of the third parties synergies
• Building awareness and motivating staff around the loyalty program to drive customer activation and retention across channels
• Liaising with various teams for regular and ad-hoc tasks and initiatives
• Performing other job-related duties as assigned

Qualifications

• Minimum of 4+ years experience in a relevant role
• BSc in Management, Marketing, Communication, Business Administration and/ or similar degree
• Experience in CRM, customer acquisition and management of loyalty programs
• Understanding of data management including analysis and customer segmentation principles
• Knowledge of digital strategies, trends, and best practices
• Excellent knowledge of MS Office and use of ERP program
• Excellent verbal and written communication skills both in Greek and English
• Strong Project Management skills and strength in organizing, scheduling, and driving timelines
• Commercial mindset and customer first-focus
• Ability to work well in a team environment and present a professional demeanor

Additional Information

• A great opportunity to contribute to the evolution of the company towards becoming the leading Greek truly omnichannel retailer
• Performance-based competitive bonus scheme
• Private Medical Plan
• Career development and growth opportunities
• Significant discounts on company’s products
• Brand New, modern, and pleasant HQ offices