Position’s candidates should be able to act successfully upon the following main responsibilities:
•    Register and confirm customer orders, until delivery 
•    Collaborate daily with 3PL for on time order deliveries
•    Invoicing & relevant order documentation
•    Actively contribute to the implementation of market-oriented and project-related activities in support of business objectives and of customer requirements
•    Provide information and documentation to customers with a high degree of focus on quality and consistency.

•    Participate in business reviews, both internally and with the customer, to ensure total commitment to customer satisfaction.
•    Support supply chain in stock optimization, proactively put in place active selling actions, and solve logistics issues. 
•    Act as point of contact between internal teams and the customer.
•    Receive, review and respond to (or escalates) the various requirements coming from customers, and act as first-line helpdesk actively contributing to solution creation.

•    Provide information to customers regarding general information about product availability, point of purchase, next port information, etc.

•    Collaborates with Sales team to ensure that Customer needs are  met on time in full  and communicated properly.
•    Make proposals for improvements on work processes.
•    Adheres to all applicable corporate as well as site policies/procedures with regard to personal conduct/HS&E standards and acts in compliance with all regulations

Core Competences/Skills and Professional Experience:
•    1-3 years of experience in Customer Service ideally in B2B environment 
•    Teamworking
•    Strong client-facing and communication skills
•    Problem- solving ability
•    Proactive
•    Self-driven
•    Able to build and maintain strong relationships from a remote position without direct physical interaction. 
•    Continuous improvement mindset

Main educational/training qualifications

•    Degree in Business Administration / Logistics with /or Economics background
•    MS Office very good command, being familiar with ERP systems (SAP knowledge will be considered an asset)
•    Fluent in English both in oral and written form

The Company offer:
•    Competitive salary
•    Additional benefits
•    Excellent working environment
•    Continuous training
•    Opportunities to grow within multinational and diverse environment

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age or disability.