"Le Labo is a niche perfume company, born in Grasse and raised in New York City.
We sparked a revolution over ten years ago and today we remain unconventional in the luxury perfumery market. Every fragrance is fleshly hand-blended, and each label is personalized before the eyes of our clients at the moment of purchase. Mindful in everything we do – from fragrances creations to where we choose to open a new boutique – our primary mission is to share the beauty of our craft with the world. It is more than just product; Le Labo offers sensorial experiences, memories and a point of view. It is a lifestyle.

Estée Lauder Companies at a glance

The Estée Lauder Companies Inc. is one of the world’s leading manufacturers, marketers, and sellers of quality skin care, makeup, fragrance, and hair care products. The company’s products are sold in approximately 150 countries and territories under brand names including: Estée Lauder, Aramis, Clinique, Lab Series, Origins, MAC, La Mer, Bobbi Brown, Aveda, Jo Malone London, Bumble and bumble, Darphin Paris, TOM FORD BEAUTY, Smashbox, AERIN Beauty, Le Labo, Editions de Parfums Frédéric Malle, GLAMGLOW, KILIAN PARIS, Too Faced, Dr.Jart+, and the DECIEM family of brands, including The Ordinary and NIOD.

The Role

As a Counter Manager, you will take full ownership of the counter’s performance, from driving sales targets to ensuring smooth day-to-day operations. You will lead, coach, and develop a team of sales assistants while creating exceptional and memorable shopping experiences for every customer.

You will be reporting to the Le Labo Sales Manager.

The position is a full-time role based in Golden Hall Attica, with a potential start date at the beginning of June.

More specifically, you will work with:

Counter Operations – With great operations come great results.

• Maintain and lead by example in delivering outstanding customer service within a positive and inspiring environment.
• Track sales performance, monitor KPI’s, and communicate business results effectively.
• Analyze business trends and implement action plans to drive incremental sales.
• Maintain and monitor inventory levels.
• Plan and execute event strategies throughout the fiscal year, aligned with product launches and key shopping moments.
• Optimize scheduling according to peak hours and business needs.
• Ensure excellent visual merchandising and hygiene standards at all times.

People Management – Our colleagues are the heart of the store.

• Be responsible for the full cycle of recruitment.
• Support and develop the team in selling techniques and product knowledge to ensure that teams consistently welcome, inspire and personalize each experience.
• Continually conduct performance discussions and provide constant feedback to ensure positive results.
• Proactively manage poor performance, addressing attendance or conduct issues in line with Le Labo expectations, utilizing the appropriate procedures and support.
• Build a good work environment ensuring that the employees are thriving and take action in case of conflicts.

Qualifications - External

You are the perfect fit if you: 

• Have a minimum of high school diploma or have a certificate from a make-up school.
• Have +3 years of working experience in retail sales preferably within the beauty sector, with management experience.
• Are passionate about art, design, fragrance and craftmanship 
• Are business-minded and aligned with KPI's set by the company.
• Have a proven track record of meeting and exceeding sales targets and for delivering exceptional customer experience.
• Have strong multitasking skills 
• Have excellent communication, organization, delegation and time management skills.
• Are proficient in a Nordic language and in English both in speaking and in writing.
• Are proficient in Microsoft Office tools such as Outlook, Excel and Word and have experience with POS systems.
• Are able to work retail hours including days, nights, week-ends and during special events.
• Are familiar with Social Media platforms such as TikTok and Instagram.

Your personality

• You are reliable, positive and proactive.
• You have strong leadership skills and lead people by example.
• You are result-oriented and goal driven.
• Seeing someone win makes you proud - You value your team's development and are always willing to help when someone needs an extra hand.
• You are not afraid of making mistakes and being part of the solution.
• You see change as an opportunity, and can quickly adapt to it.

What we offer:

• Working for the Estée Lauder Companies means that you will be part of the global leader's journey in Prestige Beauty
• Competitive salary including a bonus opportunity
• Discounts on part of the company's product portfolio  
• Great training and development programs on a professional and personal note and the opportunity to move to other market
• Want to make a difference at work?  We engage our colleagues by contributing to greater causes and giving back to the community through social initiatives

Inclusion, Diversity & Equity in the core of everything we do:
Estee Lauder Companies is an equal opportunities employer. We positively encourage applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.

Next Steps
You will have to apply through this Portal and we will get in touch with you directly if your profile could be a good fit. We will review candidates ongoing so apply as soon as possible. 

As part of the recruitment process, you will receive a link to complete a video interview stating your motivation for this job. 

We are looking forward to receiving your application!