Join the Estee Lauder Companies Balkans Affiliate in Patra as a Store Manager ( temporary contract due to maternity cover) and unlock an extraordinary opportunity to contribute to a team driven by the mission of 'Bringing the Best to Everyone We Touch'.

As a Store Manager at MAC, you will be responsible for delivering exceptional customer service while overseeing the full spectrum of store operations, including P&L management, team leadership, training and development, visual merchandising, inventory, and optimal rostering. You will lead by example, aligning and engaging your team with the brand’s values and principles, while creating a memorable shopping experience for every customer. We are seeking a dynamic leader with a passion for the beauty industry, strong organizational skills, and proven experience managing large teams in high-traffic retail environments. If this sounds like you, we invite you to take this opportunity and send us your CV at cv@gr.estee.com

KEY RESPONSIBILITIES:

Customer Service & Sales

• Lead and coach the team to deliver exceptional customer service and maximize sales.
• Monitor KPIs, analyze trends, and implement action plans to drive business growth.
• Motivate the team through daily/weekly store activations and initiatives.
• Leverage social media, omni-channel, and virtual selling to boost performance.
• Drive transactions and ensure sales targets are consistently achieved.

People Management

• Recruit, train, and develop staff to build a high-performing team.
• Set clear goals, provide regular feedback, and conduct performance reviews.
• Hold individuals accountable for results, behaviors, and compliance.
• Inspire, engage, and motivate the team to deliver brand values.

Store Operations

• Oversee all aspects of store operations, ensuring efficiency and compliance.
• Manage inventory, expenses, reporting, and documentation.
• Maintain hygiene, health, safety, and sustainability standards.
• Optimize staff scheduling to maximize productivity and conversion during peak hours.

Experience:

• Minimum of 3-5 years of experience in high traffic retail management, preferably in the beauty or cosmetics industry.
• Proven track record of achieving sales targets and managing a team.

Skills:

• Strong leadership and team management abilities.
• Excellent communication and interpersonal skills.
• Knowledge of beauty and cosmetic products, trends, and industry standards.
• Proficient in retail management software and MS Office Suite.
• Strong problem-solving skills and ability to make decisions under pressure.