Key Responsibilities

Guest Assistance & Hospitality: Welcome guests warmly, provide information about hotel facilities, services, and local attractions, and address inquiries, requests, or complaints promptly.

Lobby Management: Maintain cleanliness, organization, and ambiance of the lobby; manage guest flow and seating arrangements during peak periods.

Interdepartmental Coordination: Collaborate with front desk, deluxe concierge, and groom coordinator desk to ensure smooth check-ins, check-outs, and VIP guest arrivals/departures.

VIP Support: Assist in coordinating special arrangements for VIP guests, ensuring exceptional service and attention to detail.

Qualifications & Experience

• Proven experience in a relevant position preferably in a 5* resort or hotel environment.
• Degree in Hospitality Management / Tourism.
• Fluency in English.
• Fluency in a second language (Russian, German, French).
• Strong communicative, interpersonal, managerial & problem-solving skills.

What we offer

Team: Becoming a member of an organization that cares about its people, the environment, and the local communities.

Grow: Have room to grow and develop via numerous opportunities for learning, professional development, and career advancement.

Care: Competitive remuneration package, Accommodation & daily transportation, Full board meals, Departmental training.