Key Responsibilities

Guest Service: Support the Guest Relations Manager in overseeing guest interactions, ensuring all needs, requests, and complaints are handled promptly and effectively.

VIP & Special Requests: Assist in managing VIP arrivals, special occasions, and personalized services to create memorable guest experiences.

Team Support: Supervise, guide, and motivate Guest Relations Officers and Agents to maintain excellent service standards.

Operations: Ensure smooth daily operations of the Guest Relations desk in compliance with company standards and procedures.

Coordination: Work closely with Reception, Housekeeping, F&B, and other departments to ensure seamless communication and guest satisfaction.

Feedback & Improvement: Monitor guest feedback, compile reports, and support initiatives to improve service quality.

Qualifications & Experience

• Proven experience as a Guest Relations Supervisor or similar role in luxury hospitality.
• Excellent communication and interpersonal skills with a guest-centric mindset.
• Strong problem-solving skills and the ability to remain calm under pressure.
• Fluent in English (spoken & written); knowledge of other languages is a plus.
• Familiarity with guest management systems and hotel software.
• Leadership abilities with a focus on training, motivation, and team development.

What we offer

Team: Becoming a member of an organization that cares about its people, the environment, and the local communities.

Grow: Have room to grow and develop via numerous opportunities for learning, professional development, and career advancement.

Care: Competitive remuneration package, Accommodation & daily transportation, Full board meals, Departmental training.