Main Responsibilities

• Manage the day-to-day Loyalty Program operations including performance management and development of the Loyalty Program Team
• Develop and implement strategies that grow the use of customer loyalty card and drive customer satisfaction
• Design customer profiling and segmentation in order to optimize the program’s performance
• Develop and monitor the day-to-day operations of the loyalty program including back-end system interface and rewards management to strengthen customer engagement
• Establish and closely monitor KPIs to improve the program’s efficiency and effectiveness
• Recommend and implement future phase program innovations both technical and commercial
• Develop strategic partnerships with external vendors to provide the ultimate benefits/offers for the Loyalty program members

Qualifications and Requirements

Education

• Bachelor’s Degree in Business Administration, Marketing, Management, Economics or related discipline
• Master’s Degree in a related field will be considered as an asset
• Proficiency in English language

Experience

• A minimum of 3-year prior experience in loyalty/membership programs

Competencies (skills, knowledge, abilities)

• Adaptable, analytical thinker who can work both strategically as well as in a hands-on/executional capacity
• Knowledge of data analysis, customer segmentation and data insights is a must
• Hands-on experience in CRM & loyalty management (system migration or loyalty program relaunch knowledge is a considered a plus)
• Knowledge in systems and commercial processes optimization
• Must be a strong team player with proven leadership and delegation skills
• Experience in leading teams will be considered a plus

We offer:

• Excellent working environment
• Continuous training & development
• Career opportunities
• Private Insurance
• Meal at Employee Restaurant
• Free Parking

If you are interested in joining our team, please apply:

In the context of the submission of your application to work with us and exclusively for the purposes of evaluating your appropriateness for the required position, as well as our communication with you, in the event that we wish to express our intention to hire, we process the personal data that you submit by force of your curriculum vitae (cv). Such data will be preserved by Regency Entertainment for a period of one (1) year. Kindly be advised that we have adopted appropriate security measures for the protection of your personal data against possible loss, unauthorized use or access, tampering or notification. For any additional information on how we process your personal data, and for your related rights, you may contact the electronic address: dpo@ regency.gr. The Declaration for the Protection of Personal Data of Regency Entertainment is available on our site: Privacy Policy - Regency Casino Thessaloniki Official (regencycasinos.gr)