Who do you want to become?

Are you our Future Leader? Are you ready to realize your potential? Are you searching for a real purpose and not “just another job”?

At the Sani/Ikos Group we take hospitality very seriously. As we expand with new Resort openings on an almost annual basis, our core purpose remains the same; encouraging guests to experience the Μagic of togetherness as the World’s Leading Family & Beach ResortTM.

Whether you’re looking for a strong career path in the hospitality industry, to learn new skills that will set you apart from the competition or to develop meaningful relationships and grow personally and professionally, our safe, strong, and sustainable environment might just be the perfect place for you.

Little Guest Operations Manager

(Ref: SIH/LGOM023)

Job Information

Location: Halkidiki, Greece

Contract: Full Time / Permanent

General Purpose

To manage and oversee operations on and off season for all kids’ clubs. Support the Little Guest Director with any assigned tasks. Aim to develop the offering and enhance the satisfaction and experience for all guests and staff. To support all resorts in operations, training and role model best practice for managers - set up kid’s clubs, auditing and travelling is required throughout the season.

Your main accountabilities

•   Manage the recruitment of energetic professionals who are passionate, experienced and have value to add to the team
• Train the childcare, front office and babysitting teams, assess and monitor standards
• HR tasks, manage payroll files, update staff rota, timer corrections, dismissal forms and exit lists.
• Use Trip Around/Opera for Sani/Ikos resorts, oversee kids club managers during operations
• Procurement and purchasing for the kids’ clubs, receiving deliveries and processing invoices
• Manage guest communication/ nanny requests prior to season starting, support, train and oversee managers to take over in season
• Manage the operations for the kids’ clubs and babe watch services across the resorts, compile monthly ops reports and review managers’ weekly reports and activity timetables
• Book flights, travel to resorts to provide operational support and audit kid’s clubs to ensure safety standards are being met
• Liaise and co-operate with Marketing Team, Hotel Managers, Sports & Recreation, Entertainment and F&B departments to ensure smooth running of department services and guest experience
• Build positive relationships with internal and external stakeholders
• Manage guest complaints in a compliant and professional manner
• Be solution focused, identify and address problems, find opportunities for development and growth
• Manage events and external co-operator activities such as swimming, clay, art classes, blue flag day etc.
• Ensure all childcare team members follow policies, procedures and relevant health and safety regulations
• Manage weekly feedback from kid’s clubs and via Ezy

Your main qualifications/skills

• Degree in childcare or relevant subject
• 2 years’ experience managing preferably working within a luxury environment
• Experience working with children and families
• Experience working within an innovative inspiring children's environment
• Experience working with a multinational customer mix
• Confident and able to communicate to a high standard with internal and external stakeholders
• Fluent in English additional language would be a plus
• Computer literate
• Strong organizational skills  

What to expect from us

• Becoming a member of an organization that cares about its people, the environment and the local communities.
• Have room to grow and develop via numerous opportunities for learning, professional development and career advancement.
• Certainly not “just another job”, but a place where people connect for life, and the work that they do means so much to both guests and colleagues alike.
• Job safety and security in a continuously expanding and dynamic organization.
• Competitive remuneration package.

If this looks like the right job for you, send your CV and join our growing team!

We are an equal opportunities employer. All applications will be considered as confidential.

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