Main Accountabilities

• First level of contact for Imerys suppliers. Responds accurately to the supplier requests and achieves SSC VSD team-wide resolution timeframes set.

• Ensures vendor master data accuracy by following the internal sensitive data validation process accordingly.

• Attends and incorporates training sessions and participates in continuous improvement actions.

• Occasionally assists with general accounting tasks such as remittance analysis, ledger reconciliation and more.

• Carries out recurring Internal Audit compliance actions, as stated in Imerys compliance protocols.

• Communicates and liaises with all relevant stakeholders on an ongoing basis to successfully identify and implement improvement initiatives.

Qualifications

• At least 2 years of hands-on experience in customer service (B2B or B2C).

• Fluent French speaker, excellent English speaker. German will be a strong plus.

• Familiarity with at least one of the following ERPs will be considered a strong plus: SAP 4 Hana, SAP,  JDE, IFS.

• Familiarity with Basware vendor invoice processing platform will be considered a strong plus.

• Excellent communication & interpersonal skills.

• Strong time management & organizational skills.

• Customer oriented approach.

• Analytical skills and root-cause analysis mindset.