Main Accountabilities
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First level of contact for Imerys suppliers. Responds accurately to the supplier requests and achieves SSC VSD team-wide resolution timeframes set.
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Ensures vendor master data accuracy by following the internal sensitive data validation process accordingly.
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Attends and incorporates training sessions and participates in continuous improvement actions.
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Occasionally assists with general accounting tasks such as remittance analysis, ledger reconciliation and more.
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Carries out recurring Internal Audit compliance actions, as stated in Imerys compliance protocols.
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Communicates and liaises with all relevant stakeholders on an ongoing basis to successfully identify and implement improvement initiatives.
Qualifications
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At least 2 years of hands-on experience in customer service (B2B or B2C).
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Fluent French speaker, excellent English speaker. German will be a strong plus.
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Familiarity with at least one of the following ERPs will be considered a strong plus: SAP 4 Hana, SAP, JDE, IFS.
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Familiarity with Basware vendor invoice processing platform will be considered a strong plus.
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Excellent communication & interpersonal skills.
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Strong time management & organizational skills.
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Customer oriented approach.
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Analytical skills and root-cause analysis mindset.