About ERMA FIRST ESK Engineering Solutions S.A.
ERMA FIRST was established in 2009 by a team of specialists with strong background and expertise in water and waste treatment technology in Marine applications. ERMA FIRST designs and manufactures innovative Ballast Water Treatment Systems (BWTS) in compliance with the latest legislation. Nowadays, ERMA FIRST has a prestigious reference list comprised of ship-owners and shipyards worldwide, a vast global sales and service network with affiliates in both China and Korea.
There’s no question that every single one of us at ERMA FIRST cares for engineering and compliance, but we are also rooted in tradition through our family values and vision and business expertise. Our mission is defined by our vision and aligns with our values. That is the core of the philosophy of ERMA FIRST. That is ERMA FIRST’s core mentality.
When you join ERMA FIRST, you become a member of our team of thinkers and innovators, who make the things that make the future.
ERMA FIRST ESK Engineering Solutions S.A is seeking to hire a Customer Service Agent [CSA] to join our growing team.
Main responsibilities
- Responsible for preparation of Quotations
- In charge of order taking
- In charge of Sales Orders and order processing
- Creation of all Sales Orders (SO’s)
- Processing of orders for spares, consumables, services,
- Responsible for subcontractors' invoice handling
- Responsible for S/E expenses and EE handling
- Triangular order processing
- Credit notes - Agent commission - Owner Benefit / Cash rebate
- Handling of pre-shipment and post-shipment activities
- In cooperation with production, warehouse, and customers in order to coordinate dispatches.
- Coordination of all attendances such as 3D scanning, installation supervision, commissioning, troubleshooting attendances, annual maintenance, water sampling attendances/ training attendances.
Requirements
- SC/ University Degree in Maritime studies or other disciplines
- Proven experience in the ship supplies industry
- Experience in management of spare parts will be an asset
- Ability to communicate effectively both in written and oral English
- Customer orientation and excellent communication skills
- Dynamic personality with multitasking skills
- Negotiation skills and ability to follow and enhance business capacity
Why you will love working @ ERMA FIRST ESK Engineering Solutions S.A
We are a talented, vibrant team that excels in an extremely competitive environment, achieving remarkable results! With worldwide operations and mixed nationalities, we perform outstandingly serving the shipping industry. We invest in long-term cooperation and provides a stable work environment. We offer a challenging role with diversified responsibilities and tasks, aiming at your career development along with a competitive remuneration package, health insurance scheme and continuous education plan.