Guest Relations Manager
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Άλλη κατηγορίαDomes Resorts are now hiring a Guest Relations Manager for our new 5* resort, Domes Noruz Mykonos.
We are looking for a highly energetic, results-driven and experienced Guest Relations Manager to join our hospitality group, which is focused on offering a luxurious experience for our guests.
Key Responsibilities
- Ensure clients are properly greeted upon their arrival
- Ensure and provide flawless, upscale, professional and high-class guest service experiences
- Report customer feedback and provide strategic direction to continuously improve overall rating
- Respond to guests needs and anticipating their unstated ones
- Monitor daily bookings and ensure assigned sunbeds are prepared prior to check-in
- Promptly address guests’ requests
- Actively listen to and resolve complaints
- Coordinate and manage communication between guests and staff and follow up to ensure we resolve customer concerns
- Inform clients of services
- Promote all amenities and conveniences
- Manage guest relations team to ensure we comply with all standards and operating procedures
Requirements
Technical Skills
- High School diploma, general education degree or international equivalent required. College degree preferred.
- Proven work experience as Guest Relations in supervisory/management capacity in a luxury property required. Previous guest service and general computer experience preferred. Property Management Software experience preferred.
- Language Skills: Excellent knowledge of the English language is mandatory as well as the ability to speak, read and write clearly. Must be able to listen to, read and/or write instructions, memos, short correspondences and messages. Second language preferred.
Personality Competencies
- Excellent communication and people skills.
- Good organizational and multitasking abilities.
- Successfully manage stress, anxiety, and pressure associated with tight deadlines, heavy workload, and hotel emergency situations.
- Detail Orientation.
- A team player with a positive can-do attitude and a hands-on, results-driven approach.
Benefits
Associate Benefits
- Competitive Remuneration Package
- Continuous learning & development opportunities
- Career Progression Plan
- Excellent work environment
- Accommodation & meals
Domes Resorts & Reserves is an equal opportunity employer, all applications will be treated in strict confidentiality.
Only suitable candidates will be contacted.
ΠΕΡΙΛΗΨΗ ΘΕΣΗΣ
Guest Relations Manager
Μύκονος
πριν ένα χρόνο
Με μεγάλη εμπειρία
Πλήρης απασχόληση / Μερική απασχόληση