Costa Navarino is a sustainably driven destination in the Mediterranean, located in Messinia in the southwest Peloponnese. Graced with a breath-taking seaside landscape, this is a region shaped by 4,500 years of history. The Costa Navarino philosophy is driven by a genuine desire to preserve the natural beauty and heritage of Messinia. It is currently home to four 5-star hotels, The Romanos, a Luxury Collection Resort and The Westin Resort Costa Navarino at Navarino Dunes, W Costa Navarino and Mandarin Oriental, Costa Navarino at Navarino Bay.
The destination comprises several distinct sites featuring five-star hotels, luxury private residences, a world-class golf experience, and many year-round activities. Navarino Dunes is home to The Romanos, a Luxury Collection Resort, The Westin Resort Costa Navarino and Costa Navarino Residences. Navarino Bay is the setting for Mandarin Oriental, Costa Navarino, W Costa Navarino and Navarino Agora, a curated marketplace. Both sites have signature golf courses, while at Navarino Hills there are two further signature golf courses.
We are seeking for a Tennis Reception Agent / Tennis -Shop Agent who will be Support the Operations team in ensuring that Tennis Center is showcased as a worldwide center for excellence, innovation, and talent, offering the very best customer services. This high-profile customer facing role will have contact with coaches, members, and guests of all levels on a daily basis and will be delivering excellence in customer service.
Duties and responsibilities:
- To provide administrative support to operations and other departments as required, multi-tasking requests simultaneously and ensuring a flexible and positive approach to all eventualities.
- To assist in managing facility bookings from guests in accordance with Tennis Center procedures, to include all financial transactions related to accommodation, court fees and the shop.
- To provide outstanding and professional customer service to tennis guests, responding quickly with true personal responsibility.
- To carry out all duties in accordance with the Tennis Center Opening and Closing procedures.
- To ensure all deliveries are recorded and distributed accurately following to procedures. To ensure colleagues are kept up to date with bookings, as per Tennis Center SOP’s.
- To provide accurate information and advice about facilities, services, and programs.
- To meet and greet visitors and offer refreshments in a professional and timely manner.
- To inform and advise colleagues promptly of their arriving visitors and guests.
- To build, manage and maintain strong inter-departmental relationships and communication within Costa Navarino and work in partnership with other team members.
- To be an ambassador for the vision of the Tennis Center both internally and externally by communicating and promoting the vision and direction of Costa Navarino with passion.
- To make suggestions to improve the working situation within Costa Navarino as a whole.
- To cooperate with measures introduced to ensure there is Equality of Opportunity.
- To assist other members of the operations team in tasks as required.
- Promotion and marketing of all coaches and our tennis services.
- Ability to restring, re-grip and repair rackets (will be considered a plus)
Requirements
- Professional IT, Microsoft office and Internet skills.
- Excellent interpersonal and communication skills, written and verbal.
- Ability to effectively communicate with guests of all ages, management, and other staff.
- Ability to work well within a team and maintain effective working relationships.
- Ability to work on own initiative and follow verbal and written instructions.
- Working to deadlines and juggling different priorities.
- English and Greek language skills – fluent level compulsory and any other language (will be considered a plus)
Benefits
What We Offer:
- Competitive Compensation Package
- Private Medical Plan
- Accommodation in the vicinity of Costa Navarino (for non-Messinian associates)
- Meals Provided On-site
Personal & Professional Growth:
- Ongoing Training & Development Opportunities
- Potential for Task Force Assignments Abroad in Marriott Hotels
- Exposure to an International Work Environment
Wellbeing & Perks:
- Use of Costa Navarino Facilities (subject to internal policies)
- Access to the Support Room – Online Wellness Platform
- Discounts at Marriott Hotels Worldwide