Costa Navarino is a sustainably driven destination in the Mediterranean, located in Messinia in the southwest Peloponnese. Graced with a breath-taking seaside landscape, this is a region shaped by 4,500 years of history. The Costa Navarino philosophy is driven by a genuine desire to preserve the natural beauty and heritage of Messinia. It is currently home to four 5-star hotels, The Romanos, a Luxury Collection Resort and The Westin Resort Costa Navarino at Navarino Dunes, W Costa Navarino and Mandarin Oriental, Costa Navarino at Navarino Bay.

The destination comprises several distinct sites featuring five-star hotels, luxury private residences, a world-class golf experience, and many year-round activities. Navarino Dunes is home to The Romanos, a Luxury Collection Resort, The Westin Resort Costa Navarino and Costa Navarino Residences. Navarino Bay is the setting for Mandarin Oriental, Costa Navarino, W Costa Navarino and Navarino Agora, a curated marketplace. Both sites have signature golf courses, while at Navarino Hills there are two further signature golf courses.

Costa Navarino Residences are seeking for a capable, outgoing and flexible Front Office Team Leader. The successful candidate aims for exceptional guest experience, supports team performance, and complies with operational standards, company policies, and Front Office procedures. Acts as a bridge between the expanding Front Office team and management, ensuring smooth workflows, timely reporting, and consistent service delivery. Continuously develops skills & readiness to provide leadership to the Front Office team as it expands, maintaining consistent service standards.

Being part of our Front Office team you will:

• Support check-in and check-out procedures following Front Office standards and Residences protocols.
• Monitor pre-arrival and pre-departure preparations, coordinating with the Concierge team.
• Maintain organized guest and owner files, including registration forms, releases, invoices and other documentation for accurate records and easy retrieval.
• Ensure accurate handover of pending items.
• Maintain clear documentation of guest requests, VIP preferences, and follow-ups to ensure continuity of service.
• Ensure updates such as Room Plans, reports, and operational notifications are shared promptly with all relevant departments.
• Monitor and update guest and owner accounts throughout various systems, including charges, payments, and invoices.
• Prepare monthly Fee Statement invoices and reconciliation reports.
• Maintain accurate Front Office cash flow.
• Participate in operational briefings and review sessions with Operation Manager to optimize processes, as well as individual performance and development.
• Act as primary Front Office liaison with Residences Key Stakeholder departments, including Concierge, Club Managers, Senior Client Service, Accounting, Reservations, Housekeeping, Runners and Security, in addition to TPOs & external partners.
• Closely partner with Concierge team in daily briefings and operational coordination to ensure seamless transitions and a consistent, high-touch service experience.
• Ensure compliance with company SOPs, local regulations, and quality standards at all times.
• Handle guest complaints escalated from Front Office staff, ensuring timely resolution and guest satisfaction

• Have minimum of 2–5 years of experience in Front Office within a luxury hotel or resort. Experience leading a FO team is preferred
• Have a bachelor in Business Tourism / Hospitality Management will be considered as an advantage
• Be an excellent communicator in English (both written and verbal)
• Knowledge of Greek and an extra foreign language will be considered as an advantage
• Have excellent organization and communication skills with high ability to multitask
• Possess strong computer skills and knowledge of Opera OVOS PMS
• Analytical and solution-oriented in financial, operational and service matters
• Strong leadership, mentoring and delegation skills
• Leads by example in daily Front Office operations; proactive, hands-on, and resilient under pressure
• Exceptional multitasking discipline, especially during high-volume season environment
• Professional communication, both with internal stakeholders and high-profile guests/owners, paired with the flexibility to switch between guest-facing excellence and complex operational tasks
• Problem-solving skills to handle guest complaints and operational challenges
• Attention to detail and accuracy in financial and operational reporting

What We Offer:

• Competitive Compensation Package
• Private Medical Plan
• Accommodation in the vicinity of Costa Navarino (for non-Messinian associates)
• Meals Provided On-site

Personal & Professional Growth:

• Ongoing Training & Development Opportunities
• Potential for Task Force Assignments Abroad in Marriott Hotels
• Exposure to an International Work Environment

Wellbeing & Perks:

• Use of Costa Navarino Facilities (subject to internal policies)
• Access to the Support Room – Online Wellness Platform
• Discounts at Marriott Hotels Worldwide