Housekeeping Manager | Milos

About us:

Empiria Group, owns, manages, and operates a unique collection of luxury hotels and villas, members of The Luxury Collection and Design Hotels of Marriott International, located in prime destinations around Greece, namely in Santorini, Paros and Peloponnese.

For over 30 years and through a team of over 400 associates, our dedication has been focused on creating space for joy through unique hospitality experiences, underpinned by our four fundamental values of finding joy, always elevating, exuding passion and being a leader.

At Empiria Group, our mission is to be the leaders in the art of elevated hospitality, guided by caring associates who wish to offer experiences that awaken inner joy and take Greek hospitality to new heights.

Role Overview

The Housekeeping Manager is responsible for ensuring exceptional standards of cleanliness, presentation, and hygiene across all guest rooms, public areas, and laundry operations. The role leads daily housekeeping operations, optimizes workforce planning, supports training and performance management, and ensures full compliance with brand standards, ISO procedures, and hotel policies. The position works in close coordination with Front Office and Maintenance teams and contributes to departmental budgeting, reporting, and continuous improvement initiatives.

Key Accountabilities:

Operational Excellence

·       Ensure consistently high standards of cleanliness, order, and presentation across guest rooms, public areas, back-of-house, and storage areas.

·       Conduct daily inspections of rooms and public spaces, identifying and addressing deficiencies promptly.

·       Oversee and manage the internal laundry operation, ensuring efficiency, quality control, and compliance with hygiene standards.

People Management & Development

·       Prepare and manage staff schedules to ensure optimal coverage and productivity.

·       Actively participate in the onboarding, training, coaching, and performance monitoring of all Housekeeping team members.

·       Foster a culture of accountability, teamwork, and continuous improvement within the department.

Standards & Compliance

·       Ensure strict adherence to brand standards, ISO procedures, health & safety regulations, and hotel policies at all times.

·       Support audits and quality control processes, implementing corrective actions where required to enhance guest satisfaction.

Cross - Departmental Collaboration

·       Work closely with the Front Office team to manage room priorities, arrivals/departures, guest requests, and preferences.

·       Collaborate with the Maintenance team to ensure the optimal condition and preventive maintenance of rooms and public areas.

·       Participate actively in departmental and management meetings, contributing operational insights and improvement proposals.

Financial & Administrative Management

·       Manage the departmental budget in an efficient and cost-conscious manner, identifying opportunities for cost control and optimization.

·       Prepare and submit all relevant periodic reports, including monthly inventories, consumption analysis, and performance metrics.

·       Proactively propose initiatives aimed at improving operational efficiency, quality standards, and resource utilization.

·       Minimum of 2 years’ experience in a similar Housekeeping leadership role within a 5-star hotel environment.

·       Degree or Diploma in Tourism, Hospitality Management, or a related field.

·       Basic knowledge of PMS systems (e.g. Opera, Fidelio).

·       Proficient user of Microsoft Office.

·       Excellent command of the English language; additional languages will be considered an asset.

Candidate’s Profile:

·       High level of flexibility and ability to adapt to a dynamic hospitality environment.

·       Strong commitment to delivering exceptional guest service and quality standards.

·       Proven ability to lead, motivate, and coordinate teams toward shared operational goals.

·       Proactive, solution-oriented, and resourceful, with an eye for detail and continuous improvement.

·       Strong organizational and time-management skills, with the ability to meet deadlines.

·       Professional appearance and pleasant, customer-oriented personality.

·       Staff accommodation, including Wi-Fi access and air conditioning.

·       Half board meal plan (Breakfast, Lunch).

·       Continuous training and development.

·       Excellent career growth opportunities within the company or through other Marriott International hotels.

At Empiria Group we are proud to foster Equal Employment Opportunities regardless of race, color, ethnicity, religion, gender, age, disability, or sexual orientation.

You provide the talent as we flourish the skills to unleash your full career potential.

Join our path of excellence!