Costa Navarino is a sustainably driven destination in the Mediterranean, located in Messinia in the southwest Peloponnese. Graced with a breath-taking seaside landscape, this is a region shaped by 4,500 years of history. The Costa Navarino philosophy is driven by a genuine desire to preserve the natural beauty and heritage of Messinia. It is currently home to four 5-star hotels, The Romanos, a Luxury Collection Resort and The Westin Resort Costa Navarino at Navarino Dunes, W Costa Navarino and Mandarin Oriental, Costa Navarino at Navarino Bay.
The destination comprises several distinct sites featuring five-star hotels, luxury private residences, a world-class golf experience, and many year-round activities. Navarino Dunes is home to The Romanos, a Luxury Collection Resort, The Westin Resort Costa Navarino and Costa Navarino Residences. Navarino Bay is the setting for Mandarin Oriental, Costa Navarino, W Costa Navarino and Navarino Agora, a curated marketplace. Both sites have signature golf courses, while at Navarino Hills there are two further signature golf courses.
Costa Navarino is looking for an Information and Activities Booking Center Agent. The selected candidate will deliver outstanding customer service that meets or exceeds guests’ expectations by utilizing their skills and knowledge to provide information, facilitate bookings, and implement retail sales in direct collaboration with all hotel departments and TPOs. They will actively promote the unique features of the resort to enhance the guest experience.
Responsibilities
- Advise and inform guests on all activities and restaurant choices. Tailor-make suggestions to guests always offering memorable experiences. Arrange bookings with relevant operators.
- Organize, record, order stock for merchandise, coordinate product transfers from storage to shop & perform inventory. Ensure cleanliness, relevant visual merchandising and promote and upsell all products to guests. Ship items in cooperation with purchasing department. Make orders via MC for retail & Events.
- Implement daily & weekly reporting to Management Team via email. Keep detailed records on number of bookings, reservations & income of all activities & events. Insert comments within OPERA with all pre arrival (incl. restaurants) & on the spot bookings/guest.
- Organize and send all internal email communication with all relevant departments in regard to scheduled cultural activities as per the Weekly Events' Calendar or Press Trips' itineraries and bookings.
- Welcome operators and coordinate the activities' implementation on the spot.
- Communicate regularly and efficiently with Management Team on all operational issues. Make recommendations for updating and new services & assist in special projects
- Handle complaints effectively after relevant guidance by Management Team and insert promptly in GXP.
- Use effectively, update and follow up on all reservations through financial platforms (Opera, TripAround etc.)
- Follow up on all bookings, special requests (cakes, guests’ requests, last minute booking etc.) until event/request is completed.
- Follow all H&S rules, hotel policies, SOPs and Brand Standards at all times.
- Attend all trainings and seminars provided by the company and continuously remain updated for all trends and market news
Requirements
- Previous experience in customer service within luxury hospitality is preferred.
- High school diploma, Associate’s Degree (IEK), or a two-year technical certificate.
- Familiarity with hotel operational systems (e.g., Afrodite, MC, OPERA, Bookatable, Mob App, Triparound).
- Proficient in computer applications (Word, Excel, etc.) and internet/web navigation.
- Strong multitasking abilities.
- Experience organizing cultural events.
- Effective selling and upselling skills in retail and business settings.
- Proficient in written and verbal English.
- Excellent customer service skills.
- Strong communication skills, including spoken, written, and email etiquette.
- Solid problem-solving abilities.
- Strong negotiation skills.
Benefits
What We Offer:
- Competitive Compensation Package
- Private Medical Plan
- Accommodation in the vicinity of Costa Navarino (for non-Messinian associates)
- Meals Provided On-site
Personal & Professional Growth:
- Ongoing Training & Development Opportunities
- Potential for Task Force Assignments Abroad in Marriott Hotels
- Exposure to an International Work Environment
Wellbeing & Perks:
- Use of Costa Navarino Facilities (subject to internal policies)
- Access to the Support Room – Online Wellness Platform
- Discounts at Marriott Hotels Worldwide