ENTERSOFTONE - Redefining Business Software in an AI-powered Future
Established in 2025 through the strategic merger of Entersoft and SOFTONE, ENTERSOFTONE is a leading business software vendor in SE Europe. With more than 1,500 employees and an extensive network of 700+ specialized partners, effectively serving a growing customer base of 90,000+ businesses across four countries (Greece, Cyprus, Bulgaria, and Romania).
Driven by a clear vision and deep expertise, ENTERSOFTONE transforms innovation into tangible business value. Leveraging Cloud, Web, and AI technologies, we deliver reliable, intuitive, and scalable solutions—including ERP, CRM, HCM/Payroll, WMS, Accounting, e-Invoicing, Digital Commerce, mobile apps, and industry-specific tools—that help businesses work smarter, move faster, and grow sustainably.
At ENTERSOFTONE, we turn innovation into real business value - unlocking the full potential of enterprises in today’s fast-changing digital era.
We are looking for an Customer Operations Specialist to join our high caliber team.
Your Role:
The candidate will be a member of the Operations department and will actively participate in customer support and training matters, application configuration, and software testing.
Your contribution to the success of the team
- Customer support and request management for cosmoONE applications, handling inquiries and complaints via phone, live chat, or remote access, in both Greek and English.
- Customer training and educational material development, preparing and delivering training sessions and documentation in Greek and English.
- Configuration and management of electronic auctions, ensuring smooth setup and execution.
- Setup and configuration of other applications to meet business and customer needs.
- Software testing and quality assurance, conducting thorough testing to ensure system functionality and reliability
Your Qualifications & Competencies
- Proficiency in Microsoft Office 365 and strong technical knowledge, including solid computer skills and confidence working with Windows environments.
- 2+ year of experience in customer support for software
- Fluency in English (C2 level), both spoken and written, to support international compliance work and deliver high-level training sessions and presentations.
- Excellent communication skills, demonstrating empathy and a strong customer-centric mindset.
- Problem-solving, analytical and organizational skills with the ability to prioritize tasks effectively.
- Strong teamwork and collaboration skills, with the ability to work effectively in a team environment.
- Eagerness to learn, and a fast-learning ability to adapt to new technologies and processes.
Nice to Have
- Studies in Computer Science or a related technical field (University, College, or IEK).
- Experience in creating training or eLearning materials.
- Familiarity with cosmoONE applications (e.g., sourceONE, auctionONE).
- Experience in procurement competitions and related processes..
- Basic knowledge of SQL and databases.
Your Benefits
We are growing our team with the vision of having top performers who contribute directly to the growth of the company. As a result, we offer:
💰Competitive remuneration package
❤️Private health insurance plan
💯Opportunity to work alongside people who are always eager to mentor
🚍Transportation with company’s bus from central stations
📖 Funded training & development opportunities
🥪Catering food services