Sentido Apollo Palace Hotel, one of the leading all-inclusive resorts in Corfu, offers hospitality professionals the opportunity to gain valuable work experience in a professional and dynamic environment. With a history dating back to 1987, the hotel features 340 rooms and a team of 250 professionals and trainees, providing high-quality services in a stunning natural setting.

We are currently seeking a Reservations Agent to join our team.

Responsibilities:

• Management and prompt handling of reservation requests from guests, travel agencies, or other partner networks via email, telephone, or the central reservation system.
• Excellent knowledge of the hotel product, rate structure, and the Group’s commercial policy.
• Monitor and update room inventory, rates, and restrictions across all connected platforms via the Channel Manager, ensuring rate parity and accuracy at all times.
• Optimise the hotel’s presence across all online distribution channels (OTAs, Website, metasearch engines) to maximise visibility and conversion rates.
• Develop and implement promotional offers, packages, and upselling strategies (e.g., early booking discounts, room upgrades) to drive revenue.
• Handle and actively increase direct bookings through the hotel’s website, phone, and email channels, reducing dependency on third-party platforms.
• Apply payments/advance deposits from guest to their accounts. Check postings from day prior to ensure accurate posting. Prepare special billings.
• Collaboration with the Front Office team to provide personalized guest services and coordinate additional requests.

Qualifications

• Previous experience in a similar position within a hotel environment will be considered an asset.
• Good level proficiency in Property Management Systems (PMS) and channel manager software (Webhotelier).
• Excellent computer skills (MS Excel, use of AI applications).
• Excellent command of the English language; knowledge of a second foreign language will be considered an additional asset.
• Detail-oriented, organised, and able to manage multiple priorities in a fast-paced, seasonal environment.
• Strong negotiation and effective communication skills.
• Initiative-taking with strong problem-solving abilities.
• Flexibility and adaptability in demanding situations.
• Team spirit and collaborative mindset.
• Strong customer service orientation with a focus on delivering exceptional guest experiences.

Benefits:

• Competitive salary package.
• Dynamic and supportive working environment.
• Continuous training and opportunities for professional growth.

If you would like to become part of our team and contribute to providing exceptional guest experiences, please send your CV to [email protected].