Your Role

We are looking for a 1st Level Support Technician at Support Retail S/W.

Your Contribution to the Team

• Serve as a key contact for new and existing customers and resellers, providing guidance, answering questions, and supporting day-to-day needs.
• Capture customer feedback and communicate insights to the product and engineering teams.
• Advise and train users on Entersoft’s retail business solutions and software use.
• Liaise with consultants and developers’ teams to support smooth operations.

Your Qualifications & Competencies

• Bachelor’s or Master’s degree in Computer Science, Economics, or related fields.
• Eagerness to learn, proactive attitude, and passion for technology.
• Basic knowledge of databases (SQL) or software applications is a plus.
• Comfortable using MS Windows & Office.
• Strong communication, negotiation, and interpersonal skills.
• Able to prioritize tasks and multitask effectively.