Costa Navarino is in Messinia in the southwest Peloponnese, in one of the most unspoiled and breathtaking landscapes in the Mediterranean. It is currently home to four 5-star deluxe hotels, The Romanos, a Luxury Collection Resort and The Westin Resort at Navarino Dunes, W-Costa Navarino and Mandarin Oriental at Navarino Bay. In the coming years, more upscale branded hotels will be added to our portfolio, both in Messinia and Athens.

Navarino Dunes Costa Navarino facilities include 766 bedroom units award winning Anazoe Spa, a 4,000m2 spa & thalassotherapy center, four multi-awarded, signature golf courses, over 20 fine dining venues, 5,000 m2 House of Events and a wide range of sports, such as the “Mouratoglou Tennis Center”, Bayern Munich football academy, Navarino Outdoor and many more.

W Costa Navarino, exclusively for adults and young adults over 12 years old, offers 226 stylish rooms, 2 bedroom suites and 3 bedroom villas with infinity private pools, staged in the Bay of Navarino with stunning Ionian Sea views, The Watersports Center, The Away Spa and gym with a heated 25m-long lap pool, including the new Navarino Agora, an open marketplace with retail, street food, open-air cinema and exciting programming throughout the day and night.

W Costa Navarino is looking for a Welcome Desk Coordinator. The Welcome Desk Coordinator supports the smooth and efficient daily operation of the Welcome Office by coordinating arrivals and departures, maintaining communication across departments, managing reporting and guest-related systems and ensuring all brand standards are upheld. The role serves as a key liaison between the Welcome Desk, Operations and other departments, promoting seamless guest experiences and consistent service excellence.

Responsibilities

• Have a thorough overview of the day’s arrivals, departures, room status, pending tasks.
• Coordinate and communicate proactively with multiple departments to align goals, streamline processes and resolve any operational issues promptly, ensuring smooth daily operation.
• Responsible for managing GXP (Marriott Global Source) operations, maintaining accurate tracking of cases and ensuring timely follow-up to resolve issues and support smooth business processes.
• Monitor and respond to emails promptly and professionally, ensuring clear communication and timely resolution of inquiries.
• Monitor and report on Bonvoy enrollments and progress toward goals, support training and scripting for Front Office upsells and Bonvoy pitches and track elite guest recognition efforts to ensure compliance with brand standards.
• Collaborate with other departments to drive in-house guest spend by coordinating promotions for restaurant reservations, private events, and F&B experiences, while tracking booking data and guest segments, and providing weekly reports on guest conversion into sales.
• Submit consolidated weekly reports encompassing VIP inspections (timeliness, misses, feedback), GXP updates and segment analysis, Bonvoy enrollments and elite treatment tracking, upsell and room sales performance, restaurant/event guest sales impact, and the status of open project tasks and completions
• Ensure the daily distribution of the VIP guest lists to all departments, monitor arrival times, preferences and re-arrival communications, verify rooms are inspected on time and oversee timely and accurate updates of guest profiles in GXP and PMS System.
• Support Welcome Desk leaderships with daily briefings, sharing insights on arrivals, priorities, risks and service focus points to drive operational alignment.

• Minimum of 1 year of experience in the hospitality industry
• Degree in Hospitality or relevant field
• Excellent verbal and written communication skills in English; proficiency in additional languages is a plus
• Outstanding organizational skills with a proven ability to multitask effectively
• Strong computer skills, including proficiency in Opera software
• Strong team player
• Keen attention to detail
• Provide accurate information about local attractions and services
• Knowledge of all the happenings occurring in the property

What We Offer:

• Competitive Compensation Package
• Private Medical Plan
• Accommodation in the vicinity of Costa Navarino (for non-Messinian associates)
• Meals Provided On-site

Personal & Professional Growth:

• Ongoing Training & Development Opportunities
• Potential for Task Force Assignments Abroad in Marriott Hotels
• Exposure to an International Work Environment

Wellbeing & Perks:

• Use of Costa Navarino Facilities (subject to internal policies)
• Access to the Support Room – Online Wellness Platform
• Discounts at Marriott Hotels Worldwide