Housekeeping Manager

About us

Empiria Group owns, manages, and operates a distinctive collection of luxury hotels and villas, members of The Luxury Collection and Design Hotels™ by Marriott International, located in some of Greece’s most iconic destinations: Santorini, Paros, and the Peloponnese.

With more than 30 years of expertise and a team of over 400 associates, Empiria Group is driven by a shared purpose: to create space for joy through elevated hospitality experiences. Our culture is shaped by four core values — finding joy, always elevating, exuding passion, and leading with purpose — guiding everything we do.

At Empiria Group, hospitality is more than a profession. It is a craft, a mindset, and a journey of continuous growth.

Role Overview

The Housekeeping Manager is responsible for upholding impeccable standards of cleanliness, hygiene, and presentation across all guest rooms, public spaces, and laundry operations, ensuring an elevated and consistent luxury guest experience. The role leads and refines daily housekeeping operations, oversees workforce planning, and supports the training and performance development of the team, while ensuring strict adherence to brand standards, ISO procedures, and hotel policies. In close coordination with Front Office and Maintenance, the position contributes to budget control, operational reporting, and continuous improvement initiatives, with a strong focus on excellence, efficiency, and attention to detail.

Key Accountabilities

• Ensure consistently impeccable standards of cleanliness, order, and presentation across guest rooms, public areas, back-of-house, storage areas, and laundry operations, in line with luxury resort expectations.
• Conduct daily inspections of rooms and public spaces, promptly identifying, addressing, and following up on any deficiencies to maintain flawless presentation.
• Oversee the internal laundry operation, ensuring operational efficiency, quality control, and strict compliance with hygiene and safety standards.
• Plan, prepare, and manage staff schedules to ensure optimal coverage, productivity, and service flow.
• Actively contributes to the onboarding, training, coaching, and ongoing performance monitoring of all housekeeping team members.
• Foster a culture of accountability, teamwork, and continuous improvement, promoting high engagement and service excellence within the department.
• Ensure full compliance with brand standards, ISO procedures, health & safety regulations, and internal hotel policies at all times.
• Support internal and external audits as well as quality control processes, implementing corrective actions to enhance standards and guest satisfaction.
• Work in close collaboration with the Front Office team to manage room status, priorities, arrivals and departures, as well as guest requests and preferences.
• Coordinate with the Maintenance team to ensure rooms and public areas are maintained in optimal condition through timely interventions and preventive maintenance.
• Participate actively in departmental and management meetings, contributing operational insights and improvement initiatives.
• Manage the departmental budget in a cost-effective and commercially mindful manner, identifying opportunities for cost control and operational optimization.
• ·Prepare and submit all required reports, including inventories, consumption analysis, and key performance indicators.
• Proactively propose initiatives aimed at enhancing operational efficiency, service quality, and resource utilization.

• At least 2 years of proven experience in a leadership role within housekeeping at a 5-star hotel or luxury resort, demonstrating operational excellence and team management capabilities.
• Degree or diploma in Tourism, Hospitality Management, or a related field.
• Familiarity with PMS systems (e.g., Opera, Fidelio) and proficiency in Microsoft Office.
• Excellent command of English; additional languages are considered a strong asset.
• Strong organisational, communication, and team leadership skills, aligned with luxury service standards.

Candidate’s Profile

• Highly adaptable and flexible, thriving in a dynamic luxury hospitality environment.
• Committed to delivering exceptional guest experiences and maintaining the highest quality standards.
• Demonstrated ability to lead, motivate, and coordinate teams toward shared operational goals.
• Proactive, solution-focused, and detail-oriented, with a continuous improvement mindset.
• Strong organisational and time-management skills, capable of meeting deadlines consistently.
• Professional, well-groomed appearance, with a courteous and guest-centric demeanor.

At Empiria Group, our hotels are more than workplaces — they are environments where people grow, evolve, and find purpose.

• Staff accommodation with Wi-Fi and air conditioning.
• Half-board meal plan (Breakfast & Lunch).
• Continuous training and development opportunities.
• Career growth opportunities within Empiria Group and across Marriott International properties worldwide.

At Empiria Group we are proud to foster Equal Employment Opportunities regardless of race, color, ethnicity, religion, gender, age, disability, or sexual orientation. All applications are considered strictly confidential. After careful consideration of all the resumes received, we will only contact the candidates who meet the requirements of the job to arrange an interview. ​

You provide the Talent!

We provide the Space for Opportunity and Growth!