Night Auditor
About us
Empiria Group owns, manages, and operates a distinctive collection of luxury hotels and villas, members of The Luxury Collection and Design Hotels™ by Marriott International, located in some of Greece’s most iconic destinations: Santorini, Paros, and the Peloponnese.
With more than 30 years of expertise and a team of over 400 associates, Empiria Group is driven by a shared purpose: to create space for joy through elevated hospitality experiences. Our culture is shaped by four core values — finding joy, always elevating, exuding passion, and leading with purpose — guiding everything we do.
At Empiria Group, hospitality is more than a profession. It is a craft, a mindset, and a journey of continuous growth.
Role Overview
The Night Auditor is responsible for overseeing front desk operations during overnight hours, ensuring accurate recording of all hotel financial transactions, and providing high-quality guest service. This role combines front office responsibilities with accounting functions and is essential to the smooth operation of the hotel during night shifts.
Key Accountabilities
- Supervise front desk operations throughout the night shift, ensuring smooth and efficient workflow.
- Perform end-of-day closing procedures, reconcile accounts, and prepare accurate financial reports.
- Provide professional and courteous service to guests checking in or out during overnight hours, responding promptly to inquiries and concerns.
- Process late check-ins and early check-outs efficiently, ensuring guest needs and requests are addressed.
- Handle guest requests and complaints professionally, providing accurate information on hotel services, amenities, and local attractions.
- Perform administrative tasks, including data entry, filing, and managing phone calls or emails as required.
- Maintain thorough knowledge of hotel policies and procedures to ensure compliance and assist guests effectively.
- Coordinate with Housekeeping and Maintenance teams to maintain a safe, clean, and operational hotel environment overnight.
- Ensure completion of all night shift responsibilities in accordance with hotel standards before the end of the shift.
Requirements
- Minimum 2 years of experience in a similar role within 5-star hotels or high-volume luxury environments.
- Degree in Hospitality, Tourism, or a related field.
- Excellent command of the English language; additional languages will be considered a strong asset.
- Proficiency in PMS systems and Microsoft Office.
Candidate’s Profile
- Excellent communication and interpersonal skills, with the ability to engage effectively with guests and colleagues.
- Flexible and adaptable, capable of responding efficiently to a variety of operational situations.
- Genuine passion for delivering consistently high standards of guest service and creating memorable experiences.
- Professional, approachable, and guest-focused, with a collaborative and team-oriented mindset.
Benefits
At Empiria Group, our hotels are more than workplaces — they are environments where people grow, evolve, and find purpose.
- Staff accommodation with Wi-Fi and air conditioning.
- Half-board meal plan (Breakfast & Lunch).
- Continuous training and development opportunities.
- Career growth opportunities within Empiria Group and across Marriott International properties worldwide.
At Empiria Group we are proud to foster Equal Employment Opportunities regardless of race, color, ethnicity, religion, gender, age, disability, or sexual orientation. All applications are considered strictly confidential. After careful consideration of all the resumes received, we will only contact the candidates who meet the requirements of the job to arrange an interview.
You provide the Talent!
We provide the Space for Opportunity and Growth!