Hotel Manager at Mystique, a Luxury Collection Resort

About us:
Empiria Group, owns, manages, and operates a unique collection of luxury hotels and villas, members of The Luxury Collection and Design Hotels of Marriott International, located in prime destinations around Greece, namely in Santorini, Paros, and Peloponnese.
For over 30 years and through a team of over 400 associates, our dedication has been focused on creating space for joy through unique hospitality experiences, underpinned by our four fundamental values of finding joy, always elevating, exuding passion, and being a leader.
At Empiria Group, our mission is to be the leaders in the art of elevated hospitality, guided by caring associates who wish to offer experiences that awaken inner joy and take Greek hospitality to new heights.

Role Overview:

The Hotel Manager is responsible for the overall leadership and operational performance of the hotel, ensuring consistency, quality and excellence across all areas of operation. Acting as a brand ambassador, the role fosters a strong culture of service excellence, accountability and continuous improvement. Through effective leadership, strategic planning and cross-functional coordination, the Hotel Manager drives operational efficiency, high levels of guest satisfaction and sustainable business performance.

Key Accountabilities:

·       Provide overall coordination and leadership of daily hotel operations across all departments, ensuring seamless collaboration and efficient execution.

·       Ensure the consistent implementation and adherence to all operational policies, procedures and service standards across the hotel.

·       Lead the property through internal and external audits, ensuring a high level of compliance and strong performance across all quality, health, safety and operational assessments.

·       Drive the achievement of agreed performance indicators, including guest satisfaction, quality benchmarks and financial objectives.

·       Support and actively participate in the recruitment, onboarding, training and continuous development of hotel employees, fostering a culture aligned with the hotel’s philosophy and service values.

·       Personally oversee the management of complex, high-profile or demanding guest requests and effectively resolve escalated guest concerns to ensure service recovery and guest loyalty.

·       Degree in Hotel Management, Hospitality or a related field.

·       Minimum of three (3) years’ experience in a Hotel Manager or equivalent senior operational role within a luxury five-star environment.

·       Previous experience within an international hotel chain, either in Greece or abroad.

·       Strong computer literacy with solid knowledge of hotel systems and PMS platform.

·       Excellent command of Greek and English, both written and verbal; knowledge of an additional language will be considered an asset.

Candidate’s Profile:

·       Results-driven, proactive and resourceful professional with a creative and innovative mindset.

·       Strong organizational and time-management skills, with the ability to prioritize effectively and meet demanding deadlines.

·       Proven team leader with the ability to inspire, engage and develop teams towards the achievement of shared operational and business objectives.

·       Genuine passion for lifestyle brands, travel and the hospitality industry, combined with a strong service orientation.

·       Private Health Insurance

·       Company laptop & mobile phone

·       Development & training opportunities

·       A respectful and internationally oriented working environment

·       Friends & Family Rates within company’s chain of hotels

·       Exclusive Employee Discounts within company’s network of selected partners and local service providers

·       Numerous employee recognition & engagement programs and actions (special experiences & scheduled events, employee recognition days, awards, and much more)

All applications are considered strictly confidential. After careful consideration of all the resumes received, we will only contact the candidates who meet the requirements of the job to arrange an interview.

At Empiria Group we are proud to foster Equal Employment Opportunities regardless of race, color, ethnicity, religion, gender, age, disability, or sexual orientation.

You provide the talent as we flourish the skills to unleash your full career potential.

Join our path of excellence!