Για εργοδότες
Guest Service Agent - Ηράκλειο, Κρήτης


ΓάζιΤοποθεσία
Γάζι
πριν μερικά δευτερόλεπτα
Ημ. ανάρτησης
πριν μερικά δευτερόλεπτα
Entry / ΑρχάριοςΕπίπεδο εμπειρίας
Entry / Αρχάριος

TUI Magic Life Candia Maris, 5* Adults-Only All-Inclusive Fitness & Entertainment Beach Resort and member of the award-winning Metaxa Hospitality Group in Heraklion, Crete invites you to join its team. TUI Magic Life Candia Maris is looking for the season 2026:

Guest Service Agent

 

Key Responsibilities:

  • Acting as the point of reference for guests who need assistance or information and attending to their requirements
  • Anticipate guest needs and build rapport with customers
  • Understanding customer’s needs and providing them with personalized solutions by suggesting activities and facilities provided by the hotel
  • Offer assistance with certain tasks (e.g. confirming travel arrangements, taking messages)
  • Make reservations at the restaurants, taking and distributing messages or mail and redirecting calls
  • Ensure compliance with health and quality standards
  • Responding to complaints and finding the appropriate solution
  • Reply to requests (via email, social media and other) according to hotel rules


Requirements

Essential Qualifications:

  • Proficiency in English (oral and written)
  • Solid knowledge of MS Office
  • Excellent communication skills
  • Flexibility to work in shifts (morning/afternoon)

Desirable Qualifications:

  • Previous experience in similar role in 5* hotel environment or customer service in other industry
  • Bachelor’s degree in hospitality or in related field
  • Familiarity with social media
  • Knowledge of German or other languages
  • Knowledge of hotel systems such as PMS, POS, and CRM


Benefits

Benefits:

  • Free meals at the Staff Restaurant
  • Excellent working environment (company competitions, recognition through ''Employee of the Month'' and ‘'Employee of the Year'')
  • Child Bonus and Wedding Bonus (if you got married or became a parent during our cooperation)
  • Continuous training opportunities
  • Professional development prospects
Σχετικά tags
heraklion
σεζόν
ξενοδοχείο
κρήτη
tourism
seasonal
hotel industry
hotel
guest service
ΠΕΡΙΛΗΨΗ ΘΕΣΗΣ
Guest Service Agent - Ηράκλειο, Κρήτης
Γάζι
πριν μερικά δευτερόλεπτα
Entry / Αρχάριος
Πλήρης απασχόληση

Guest Service Agent - Ηράκλειο, Κρήτης