Franchise Performance Coordinator

Company Description

About BSB Fashion

Since its launch in 1980, BSB has been listening closely and responding to the needs of modern, fashion-forward consumers by continuously presenting contemporary collections that reflect the latest fashion trends. With 120 exclusive BSB stores and an extensive network of over 800 multi-brand points of sale across 19 countries, BSB holds a leading position in the fashion industry market

Role Description

We are looking for a motivated and business-minded professional to manage our network of Franchise Stores, ensuring each partner’s retail and commercial success. This role bridges account management, operational follow-up, and retail performance evaluation, supporting franchise partners in every aspect of their business — from orders and deliveries to stock optimization and commercial actions.

Responsibilities:

• Support franchise partners as their main point of contact for daily operations.
• Coordinate their orders and deliveries, ensuring accurate follow-up and timely execution.
• Monitor stock levels and support re-order proposals based on sales performance.
• Report regularly on franchise performance, KPIs, and business trends
• Monitor financials, follow up on payments, and coordinate with internal teams when needed.
• Help organize promotional and commercial activities in line with the brand’s marketing calendar.
• Collaborate with internal teams (Sales, Logistics, Merchandising, Marketing) to ensure smooth execution across all franchise operations.
• Travel on seasonal basis in order to conduct store visits as well as to participate in International Trade Shows

Qualifications:

• 3+ years of experience in retail operations management, wholesale account management, or similar roles in the fashion or lifestyle industry
• Understanding of retail business drivers, sales analysis, and stock management
• Excellent interpersonal and relationship-building skills — able to collaborate effectively with both internal teams and external partners
• Excellent analytical abilities and experience in preparing reports
• Proficiency in English is must; a second European language is highly desirable
• Proficiency in MS Excel and ERP systems
• Ability to travel

What We Offer:

• A dynamic, international work environment within a growing fashion brand.
• Exposure to a broad range of business functions, from sales operations to retail analysis.
• The opportunity to contribute directly to the success and growth of our franchise network.
• A supportive and inspiring team culture with room for professional development.