Costa Navarino is in Messinia in the southwest Peloponnese, in one of the most unspoiled and breathtaking landscapes in the Mediterranean. It is currently home to four 5-star deluxe hotels, The Romanos, a Luxury Collection Resort and The Westin Resort at Navarino Dunes, W-Costa Navarino and Mandarin Oriental at Navarino Bay. In the coming years, more upscale branded hotels will be added to our portfolio, both in Messinia and Athens.

Navarino Dunes Costa Navarino facilities include 766 bedroom units award winning Anazoe Spa, a 4,000m2 spa & thalassotherapy center, four multi-awarded, signature golf courses, over 20 fine dining venues, 5,000 m2 House of Events and a wide range of sports, such as the “Mouratoglou Tennis Center”, Bayern Munich football academy, Navarino Outdoor and many more.

W Costa Navarino, exclusively for adults and young adults over 12 years old, offers 226 stylish rooms, 2 bedroom suites and 3 bedroom villas with infinity private pools, staged in the Bay of Navarino with stunning Ionian Sea views, The Watersports Center, The Away Spa and gym with a heated 25m-long lap pool, including the new Navarino Agora, an open marketplace with retail, street food, open-air cinema and exciting programming throughout the day and night.

Costa Navarino is looking for a Groups & Events Executive at Costa Navarino (2025). The selected candidate will demonstrate a strong awareness of the significance of guest satisfaction by effectively collecting and sharing information related to group business across all hotel departments. Responsible for handling daily tasks as part of a collaborative team, they will ensure timely communication of essential details. The mission is to maximize performance in the role while respecting both internal and external guests by adhering to hotel policies and standards. He/She will need impeccable attention to detail and exceptional organizational skills to competently deliver all aspects of the role to the expected standard. Key skills for this position include the ability to multitask, prioritize effectively, and exercise initiative. Additionally, this role will involve direct client interaction as well as administrative responsibilities.

Responsibilities

• Ensure that all the hotel systems are updated accurately and on time with the information provided by the group organizer (enquiries, room blocks, rooming lists, dinner schedule, flight details, arrival details etc.)
• Oversee accuracy of room blocks and reservations and revise room blocks to maintain the required number of available rooms and keep organized files of all groups
• Understand the product we offer, including event space, room types/layouts, capacities, and event/restaurant menus
• Conducting the internal communication Banquet Event Order in a timely manner, including all the important information
• Prepare and distribute internal communications regarding groups, sharing essential details with hotel departments before arrival
• Delegate daily tasks to Coordinators. Supervise and assist where necessary
• Support daily tasks in cooperation with the Assistant Manager
• Demonstrate knowledge and update in a timely manner all hotel systems (Opera, etc.), produce required reports when needed
• Prepare and maintain event files, including offers, rooming lists, dinner preferences etc.
• Maintain familiarity with all hotel services, event spaces, and available packages
• Welcome and acknowledge group organizer according to company standards; anticipate and address guests service needs; thank guests with genuine appreciation
• To effectively communicate, in a timely manner, any amendments or alterations to a group/event ensuring that the clients’ needs are always met
• Handle any comments or complaints that might arise from group organizers
• Handle guest complaints in a professional manner and come up with solutions
• Communicate challenging situations accurately to responsible departments
• Ability to adapt - maintains performance level under pressure or when experiencing changes or challenges in the workplace
• Handle daily email communication internally and externally related to the groups, providing accurate information about services, facilities etc.
• Responsible for the accurate daily check of a group folio based on the contracted arrangements. Check for extra charges and follow relevant procedures (Opera Pay Master report etc.)
• Handle the billing process by preparing invoices, having bill reviews, and finalizing the invoices by ensuring billing accuracy
• Rewarding Bonvoy points in a timely manner after checking the required criteria mentioned on the Job Aid for posting points
• Follow all H&S rules, hotel policies, SOPs and Brand Standards at all times. Guide and encourage team to do the same
• Attend all trainings and seminars provided by the company and continuously remain updated for all trends and market news
• Liaise between the hotel and the Golf Department to ensure seamless communication and coordination

• Two years of experience as an Agent in the travel, tourism, or hotel service sector is preferred

• Bachelor’s Degree (BA/BSc) in Business or Hospitality Management
• Excellent command of the English language, both spoken and written; proficiency in at least one additional language is preferred
• Proficient in computer skills, including word processing, spreadsheets, and email, with familiarity in hotel systems such as Opera PMS preferred
• Strong communication skills, including verbal, listening, and writing abilities
• Strong organizational and administrative skills, with experience in office management
• Ability to multitask effectively and handle daily responsibilities
• Proactive and dependable in all tasks
• Strong decision-making capabilities
• Keen attention to detail and strong time management skills
• Confident and quick learner with strong problem-solving abilities
• Professional communication skills, both in-person and via email, with a focus on etiquette
• Ability to distribute information clearly, concisely, and in a well-organized manner

• Competitive compensation package
• Ongoing training opportunities
• Accommodation in the vicinity of Costa Navarino (for non Messinians)
• Meals within the premises
• Private Medical Plan
• Use of Costa Navarino Facilities, according to the relevant policies