Santikos Collection, a leader in luxury hospitality, is looking for a dedicated and experienced Front Office Manager to join our team at one of our exceptional properties in Greece. The Front Office Manager will be integral to delivering unparalleled guest experiences and ensuring the seamless operation of the front office department.

In this role, you will supervise the front office team, manage guest relations, and handle all front desk operations. You will be responsible for maintaining high standards of customer service, ensuring efficient check-in and check-out processes, and addressing guest inquiries and concerns with professionalism.

We seek a candidate with strong leadership skills, a detail-oriented approach, and a strong commitment to guest satisfaction. If you are excited about leading a front office team in a dynamic environment and providing exceptional service, we want to hear from you.

Responsibilities

• Supervise and manage the front office team, including front desk agents, concierges, and bell staff.
• Ensure exceptional guest service standards are met consistently.
• Oversee daily front office operations, including check-ins and check-outs, and manage room assignments and availability.
• Handle guest inquiries, complaints, and special requests promptly and effectively.
• Maintain up-to-date knowledge of hotel services, amenities, and local attractions to provide informative recommendations to guests.
• Implement and enforce hotel policies and procedures to ensure smooth operations.
• Prepare reports and documentation as needed, including occupancy rates, revenue reports, and guest feedback.
• Train, mentor, and motivate front office staff, promoting teamwork and professional development.

• Proven experience as a Front Office Manager or in a similar role within the hospitality industry.
• Strong leadership and team management skills.
• Excellent customer service and interpersonal skills.
• Exceptional communication skills, both verbal and written.
• Proficiency in hotel management software and Microsoft Office Suite.
• Ability to work efficiently under pressure and handle multiple tasks.
• Strong problem-solving and decision-making abilities.
• Flexibility to work various shifts, including weekends and holidays.
• Fluency in English and Greek; additional languages are a plus.

Accomodation

3 meals per day