Company Description

We are Netcompany-Intrasoft, a leading European IT Solutions and Services Group with strong international presence and expertise, offering innovative and added-value solutions of the highest quality to a wide range of international and national public and private organizations. More than 500 organizations in over 70 countries worldwide have chosen the company's services and solutions to fulfill their business needs. For more information regarding our company, current projects, and openings around Europe, please consult our website: www.netcompany-intrasoft.com.

Job Description

A day in the life of a Technical Writer for Large European Institutions Projects

As a Technical Writer specializing in IT Support Services, your primary responsibility is to craft precise and accurate technical documents for our IT Support Service. You will collaborate closely with our IT experts to understand intricate technical concepts and translate them into easily understandable documents.

Your main duties will be to :

• Draft and revise various technical documents, including ServiceNow templates, User Guides, SOPs, SDPs, knowledge base articles, and troubleshooting guides.
• Simplify complex technical information to ensure it is accessible and usable for both End Users and IT Agents.
• Format and structure documentation to improve readability and user-friendliness, incorporating diagrams, screenshots, and other visual aids as necessary.
• Conduct meticulous checks on documents to ensure compliance with content standards, terminology, and naming conventions, as well as accuracy and currency.
• Provide guidance and assistance to IT support staff regarding documentation best practices and standards.

Qualifications

If you have

• Bachelor's degree in Technical Writing, English, Information Technology, or related field (Master's degree preferred).
• Minimum of 5 years of experience as a Technical Writer in IT Support Services.
• Minimum of 3 years of experience with IT documentation tools such as ServiceNow, Confluence, and SharePoint.
• Strong knowledge of IT terminology and concepts, facilitating quick comprehension of complex technical information.
• Proficiency in spoken and written English is required, with a mandatory C1 certification.

...then this position is suitable for you!

Additional Information

This position comes with

• Competitive compensation packages
• Continuous learning (with the most modern methods - unlimited access to Udemy for Business), and fast career growth
• Interesting and challenging tasks within large-scale projects
• An international dynamic within a fast-paced working environment
• The opportunity to work in a diverse environment with talented colleagues

We ensure equal opportunities, treatment, and consideration to all candidates. Discrimination based on sex, racial or ethnic origin, religion or belief, disability, age, sexual orientation or marital status, physical or mental disability, or any other factor protected by applicable laws and regulations is prohibited. At Netcompany-Intrasoft we respect human rights as part of our culture, and we focus on creating a positive workplace in which all employees are valued and where diversity and inclusivity are welcomed.

The safety and well-being of our employees remain our top priority. Please note that Netcompany-Intrasoft's recruitment process is being conducted virtually due to preventive measures against the Covid-19 pandemic.

#LI-MA1

Our culture

Our people are the most important element of our success. Our work life is well defined by our set of fundamental Values: https://bit.ly/3SSbBzU

#BePartOfSomethingGreat!

*Please submit your CV in English

All applications will be treated as strictly confidential.