Κωδ:CCM_0424ML
CC & VoC Manager
πριν ένα μήνα
Ημ. ανάρτησηςπριν ένα μήνα
Με μεγάλη εμπειρίαΕπίπεδο εμπειρίας
Με μεγάλη εμπειρίαΠλήρης απασχόλησηΤύπος απασχόλησης
Πλήρης απασχόλησηΆλλη κατηγορίαΚατηγορία θέσης
Άλλη κατηγορίαKariera. gr, on behalf of the leading electrical and electronics retailers in Greece, is seeking a Customer Care & VoC Manager.
Responsibilities:
- Ensure effective operation of first-line support teams across all touchpoints.
- Align with the organization’s strategy and goals.
- Continuously improve service quality and customer satisfaction metrics (CSat).
- Monitor critical performance indicators for the teams.
- Collaborate with supervisors to maintain long-term customer satisfaction.
- Foster team engagement.
- Propose actionable improvements to enhance the overall customer experience.
- Act as a vital link between clients and internal teams responsible for travel design, processes, products, and projects within the organization.
- Focus on the quality of the team’s daily work life and propose actions to retain talent and reduce turnover.
- Collaboration, Responsibility, Integrity, and Ethical Conduct
- Holistic Approach to Simple and Complex Issues
- Strategic and Analytical Thinking
- Understanding of P&L, ROI, Budgeting, VoC, Metrics, and CX
Requirements:
- Bachelor’s Degree from a University or Technical Institute
- Native Greek and Excellent English Proficiency
- Proficiency in MS Office
- Experience in People and Project Management
- Experience in Managing Service Teams Providing Comprehensive Support in Complex Operational Models with Frontliners and Back Office Activities
ΠΕΡΙΛΗΨΗ ΘΕΣΗΣ
CC & VoC Manager
Αθήνα
πριν ένα μήνα
Με μεγάλη εμπειρία
Πλήρης απασχόληση