Company Description

We are Netcompany-Intrasoft, a leading European IT Solutions and Services Group with strong international presence and expertise, offering innovative and added-value solutions of the highest quality to a wide range of international and national public and private organizations. More than 500 organizations in over 70 countries worldwide have chosen the company's services and solutions to fulfill their business needs.

For more information regarding our company, current projects, and openings around Europe, please consult our website: www.netcompany-intrasoft.com.

Job Description

A day in the life of a Service Desk Operator

As a Service Desk Operator, you will be a part of a vibrant team who support of mission-critical applications for the European Commission, Member States and other European countries.

Your main duties will be:

• Support of mission-critical applications for the European Commission, Member States and other European countries
• Communicate with European officials and national administration public sector officers, registering and assessing issues, acting as first line of support, following up and resolving them.
• Conformance with ITIL processes for Incident, Problem, Change and Release Management
• Provision of monthly, quarterly, yearly as well as ad-hoc reporting

By joining Netcompany - Intrasoft, a leading IT company, you will be part of a hub of 1.700+ tech enthusiasts in Greece. You will work using cutting-edge technologies that contribute to the design and delivery of solutions and products for challenging, large-scale IT projects, that affect the lives of millions of citizens around the globe.

Qualifications

If you have

• Degree in Information Technology or related discipline (Mathematics, Physics, etc.)
• Experience with ITIL 4 processes (Incident, Problem, Change and Release Management)
• Experience as Windows power user
• Fluency in English (verbal and written)
• Strong analytical and problem-solving skills
• Good communicational skills

...then this position is suitable for you!

It would also be a plus if you had

• Certifications related to RPA or specific RPA platforms

This position comes with

• Competitive compensation packages
• Continuous learning (with the most modern methods - unlimited access to Udemy for Business), and fast career growth
• Interesting and challenging tasks within large-scale projects
• An international dynamic within a fast-paced working environment
• The opportunity to work in a diverse environment with talented colleagues

Additional Information

We ensure equal opportunities, treatment, and consideration for all candidates. Discrimination based on sex, racial or ethnic origin, religion or belief, disability, age, sexual orientation or marital status, physical or mental disability, or any other factor protected by applicable laws and regulations is prohibited. At Netcompany-Intrasoft we respect human rights as part of our culture, and we focus on creating a positive workplace in which all employees are valued and where diversity and inclusivity are welcomed.

The safety and well-being of our employees remain our top priority. Please note that Netcompany-Intrasoft's recruitment process is being conducted virtually due to preventive measures against the Covid-19 pandemic.

#LI-Hybrid #LI-VT2

Our culture

Our people are the most important element of our success. Our work life is well defined by our set of fundamental Values: https://bit.ly/3SSbBzU

#BePartOfSomethingGreat!

*Please submit your CV in English

All applications will be treated as strictly confidential.