Company Description

We are Netcompany-Intrasoft, a leading European IT Solutions and Services Group with strong international presence and expertise, offering innovative and added-value solutions of the highest quality to a wide range of international and national public and private organizations. More than 500 organizations in over 70 countries worldwide have chosen the company's services and solutions to fulfill their business needs.

For more information regarding our company, current projects, and openings around Europe, please consult our website: www.netcompany-intrasoft.com

Job Description

A day in a life of a Application Support Agent...

As a Junior Application Support Agent you will be part of the application support team at the Directorate‑General for Communications Networks, Content and Technology develops and implements policies to make Europe fit for the digital age (DG CONNECT). You will be responsible for the support of the Digital Service Act (DSA). DSA regulates online intermediaries and platforms such as marketplaces, social networks, content-sharing platforms, app stores, and online travel and accommodation platforms. Its main goal is to prevent illegal and harmful activities online and the spread of disinformation. It ensures user safety, protects fundamental rights, and creates a fair and open online platform environment.

Your main duties will be:

Request fulfilment and Access right management

• Receiving, prioritizing, categorizing and tracking incidents & Service Requests
• Monitoring progress of tickets
• Proactively creating tickets to report incidents
• Keeping users informed on ticket status and progress
• Incident Management
  • Receiving, prioritizing requests, qualifying and tracking incidents & Service Requests
  • Proactively create tickets to report incidents and requests
  • Keeping customers informed on requests' status and progress
  • Escalation and referral to other parts of the organization
• User Management
  • Standard Tasks
  • Management of External and Functional Accounts
  • Other Institutions and Agencies users
  • Managing Functional mailbox
  • Answer phone calls from the contact center

Qualifications

If you have:

• Experience in Application Support
• Service and proactive minded
• Ability to multi-task and adapt to changes quickly
• Very good spoken and written knowledge of English and French (extra language is a plus)
• Punctual, meticulous and reliable
• Interpersonal skills, ability to work in a team
• Strong communication skills
• Experience with European Commission is an asset
• Experience with ticketing tool (Service Now) is an asset

Additional Information

We ensure equal opportunities, treatment, and consideration to all candidates. Discrimination based on sex, racial or ethnic origin, religion or belief, disability, age, sexual orientation or marital status, physical or mental disability, or any other factor protected by applicable laws and regulations is prohibited. At Netcompany-Intrasoft we respect human rights as part of our culture, and we focus on creating a positive workplace in which all employees are valued and where diversity and inclusivity are welcomed.

The safety and well-being of our employees remain our top priority. Please note that Netcompany-Intrasoft's recruitment process is being conducted virtually due to preventive measures against the Covid-19 pandemic.

#LI-PN1

*Please submit your CV in English.

Our culture

Our people are the most important element of our success. Our work life is well defined by our set of fundamental Values: https://bit.ly/3SSbBzU

#BePartOfSomethingGreat!

*Please submit your CV in English

All applications will be treated as strictly confidential.