INTRALOT, a publicly listed company established in 1992, is a leading gaming solutions supplier and operator active in 39 regulated jurisdictions worldwide. With a global workforce of approximately 1,700 employees in 2022, INTRALOT is committed to redefine innovation and quality of services in the lottery and gaming sector, while supporting operators in raising funds for good causes. In 2020, INTRALOT was distinguished as a top ten most attractive employer brands in Greece.

Based on its strategic approach "Driving Lottery Digital Transformation with flexible, reliable, secure solutions and systems", INTRALOT is committed to modernize Lotteries by delivering innovative lottery and sports betting solutions, shaping the future of gaming. The company focuses in developing next-generation products based on players' omnichannel experience, the trends of the worldwide gaming ecosystem, and the efficiency of the operators to provide engaging responsible entertainment for their players.

INTRALOT has been awarded the prestigious WLA Responsible Gaming Framework Certification by the World Lottery Association. We always act with integrity and enjoy what we do.

To meet our current corporate needs, we would like to bring to our team aService Desk & Monitoring Representative

based in Paiania, Attica

As our new Service Desk & Monitoring Representative, you will undertake tasks, such as:

• Record and follow up tickets and relevant contacts in our Service Desk application
• Coordinate investigation and analysis of an incident and escalate to relevant support teams when needed
• Inform and follow up with key stakeholders on resolution progress
• Coordinate incident closure, verify successful resolution of an incident and liaise with internal stakeholders and customers
• Monitor the team using available resources for all countries (server, network, storage and database)
• Manage alerts raised according to criticality
• Stick to policies and procedures of Service Desk, which operates 24/7 (shift work)!

To be a successful candidate, your professional profile should match the following criteria:

• You have already acquired your University Degree or Technical/Vocational Certification in Computing, Electronics, or related IT field
• At least two (2) years of experience in a Service Desk role
• Good understanding of Incident Management tools
• Knowledge on Grafana/checkMk tool is a plus
• Excellent command of the Greek & English language, both written and spoken
• Completed military obligations for male candidates

On a personal side:

• A quick and continuous learner

• Above all, it is very important to have a team player attitude, as we work, above everything else, as a TEAM!

INTRALOT's vision is to attract the most talented people in our industry and to support and develop them not only to fulfill their role description but also to go beyond expectations!

Thus, we provide:

• A competitive compensation package according to professional experience, combined with additional benefits

• An extensive training program upon induction and throughout employment

• Exceptional opportunities to learn and develop in a multinational environment

• Prospects for professional growth both locally and globally

So, if you are eager to join a truly cutting-edge technology company, submit your resume!

We are an Equal Opportunity Employer. We do not discriminate in any employment practices for reasons of race, color, religion, gender, sexual orientation, national origin, age, marital status, medical condition or disability, or any other legally protected status. Our premises at Paiania, Attica, have been designed to provide easy access to people with disabilities.

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