We’re Hiring! Join ERMA FIRST as a Service Coordinator 

Job Description 

ERMA FIRST was established in 2009 by a team of specialists with strong 
background and expertise in marine water and waste treatment technologies. 
We design and manufacture innovative Ballast Water Treatment Systems (BWTS) 
in full compliance with the latest international regulations. With an extensive 
network of global service stations and strong partnerships in major maritime 
hubs including China and Korea, ERMA FIRST continues to support reliable and 
sustainable shipping around the world. 

Beyond our engineering excellence, we stay true to our values — rooted in 
tradition, vision, and strong business ethics. When you join ERMA FIRST, you 
become part of a team of thinkers and innovators who shape the future of the 
maritime industry. 

About the Position 

ERMA FIRST ESK Engineering Solutions S.A. is seeking a skilled Service 
Coordinator to join our growing global service team. In this role, you will 
contribute directly to the success of our service operations and act as the first 
point of contact for customers worldwide. 
You will manage and coordinate service requests, ensuring excellent customer 
support, accuracy in order handling, and timely service delivery. 

Key Responsibilities 
• Handle the full cycle of local and delegated overseas service orders — 
from initial inquiry through to quotation, order issuance, invoicing, and 
documentation. 
• Serve as the primary customer interface via phone and email, providing 
high-quality, proactive support. 
• Prepare, issue, and monitor service quotations and job orders for all 
required service activities. 
• Identify and coordinate effective service solutions, including alternative 
arrangements when needed based on regional needs. 
• Manage reporting and service documentation for each port call. 
• Ensure all required data is recorded accurately and promptly in our 
systems. 
• Maintain strong collaboration with internal departments and external 
partners to ensure excellent customer service. 
Requirements 
• Relevant professional experience in service coordination, preferably in a 
technical or maritime environment 
• Strong commercial awareness with careful attention to costs, pricing, and 
deadlines 
• Ability to multitask, prioritize, and thrive in a fast-paced setting 
• Excellent command of English (written & spoken) 
• Proficiency with MS Office and business software systems 

Why You’ll Love Working at ERMA FIRST 
Be part of an international, fast-growing organization where your contribution 
matters. At ERMA FIRST, we offer: 
• A dynamic and collaborative work environment 
• Competitive compensation package 
• Private health insurance 
• Continuous training and career development opportunities 
• A role that creates real impact in the future of sustainable shipping 

Make your next career move with ERMA FIRST — where technology meets 
vision. Apply today!