The opportunity

Hubs Operations Supervisor is responsible for overseeing the operational performance of hub stores. The role ensures smooth execution of e-commerce order processing, service quality, KPI achievement and compliance with operational procedures through continuous monitoring, store supervision, and cross-functional coordination.

What you will focus on

• Monitor and drive operational performance of physical e-commerce hubs, ensuring compliance with service standards, procedures, and KPI targets.
• Conduct regular performance review meetings with Retail Managers and hub/store teams to track sales, P&L performance, and operational indicators.
• Manage capacity planning, delivery slots, and service coverage optimization based on demand evolution and business needs.
• Perform scheduled store visits (Attica weekly, Central & Northern Greece monthly, rest of Greece quarterly) to ensure proper execution of hub operations.
• Coordinate operational alignment and performance monitoring with external partners including BSK, OVERBLUE, SVUUM, and WEST.
• Support e-commerce hub-related projects (e.g. franchise models, cost per order optimization, and fulfillment technology initiatives) in collaboration with internal departments.
• Identify operational risks and improvement opportunities, providing recommendations to enhance service quality, efficiency, and customer experience

Who we are looking for

• 2-5 years of relevant experience in retail operations, e-commerce
• A Bachelor's degree in Business, Finance or a related field. MSc would be considered an asset
• Excellent command of MS Office applications
• Fluency in the English language

The value you bring

• Analytical and numerical skills with attention to detail
• Problem-solving and decision-making skills
• Customer-focused mindset
• Communication and adaptive skills
• Strong organizational skills with ability to manage multiple priorities
• Team collaboration and coaching ability

A place where everyone belongs

All our candidates and employees are treated with respect and equality, regardless of race, color, religion, gender, sexual orientation, national origin, disability, or any other characteristic protected by law.

As part of our commitment to inclusion and equality, we have signed the Diversity Charter Greece , we are certified with the SHARE Equality Label and we are members of LEAD Network, recognizing our tangible actions toward a truly inclusive work environment.

*All applications are treated with utmost confidentiality