Are you passionate about delivering exceptional customer experiences and optimizing operations? 

Representing a premier travel company, we are in search of a talented Customer Support Supervisor to join their dynamic team. This company, founded in 2015 in Athens, Greece, is redefining the way people travel by providing personalized, in-destination travel experiences 🏖 .

Responsibilities:

• Enhance customer experience through personalized interactions
• Monitor and maintain performance metrics to ensure quality service
• Collaborate with other teams to stay informed about company products and services
• Provide coaching and training to support team members
• Manage day-to-day operations and handle escalations effectively

Requirements:

• Bachelor’s Degree in Management or related field
• Minimum 5 years of customer service experience (tech industry experience preferred)
• At least 2 years of supervisory experience
• Excellent communication and interpersonal skills
• Proficiency in MS Word, Excel in web and digital technologies, with a natural aptitude for navigating digital platforms
• Fluent English language skills in oral and written communication, Greek native
• Ability to work independently and solve problems creatively

Benefits:

• Competitive salary package
• Private Health Insurance Plan
• Vibrant work environment in the heart of Athens 
• Flexible work-from-home policy
• Tools and support for success in your role

Interested? Apply now 📥and be part of this fast-growing company, with a hybrid model of work that offers flexibility and opportunity for growth!