Why Join Us
At Pandas, we offer a dynamic work environment where you can contribute to the success of our global operations. You'll be part of a team dedicated to delivering high-quality products and services to our valued partners. Join us and become a crucial part of our mission to redefine the smart device trade-in service industry.

Job Description
As a Trade-In Support Agent at Pandas, you are at the cutting edge of our service, one of the most integral parts of making our AI-powered service work. You play a pivotal role in ensuring the quality and reliability of our global smart device trade-in service. Additionally, you will oversee the performance of Pandas' retail and online service worldwide, ensuring seamless operations, while serving as a point of contact for our business partners to resolve inquiries and concerns via the customer support application, email, or phone. Guiding partners through troubleshooting procedures to resolve issues efficiently is also part of your responsibilities. Adherence to company policies and procedures to maintain quality standards is essential.

Responsibilities

• Utilize Pandas' AI-powered grading software to evaluate smart device condition and apply standardized grading criteria to accurately assess the condition of each device.
• Oversee the performance of Pandas' retail and online service worldwide, ensuring seamless operations.
• Serve as a point of contact for our business partners, resolving inquiries and concerns via the customer support application, email, or phone.
• Guide partners through troubleshooting procedures to resolve issues efficiently.
• Adhere to company policies and procedures to maintain quality standards.

Qualifications

• High school diploma or equivalent qualification.
• Proficiency in spoken and written English.
• Passion for smartphones and technology.
• Willingness to learn and evolve.
• Ability to work autonomously and efficiently, even in fast-paced environments.
• Be able to work flexible hours.

What We Offer

• Competitive full-time salary
• Private health insurance
• Gym membership
• Personal self-development budget for online courses, books, summits, etc.
• Refurbished smartphone and top of the line equipment
• A great opportunity to grow at a fast-growing technology startup