The Role:

We are seeking a dedicated and experienced Online Reputation Specialist to safeguard and enhance XM’s online reputation. As our Online Reputation Manager, you will play a critical role in managing and cultivating the reputation of our brand in the digital landscape. You will continuously monitor, track, and moderate our brand's presence across various online outlets, ensuring a positive and professional image. Your efforts will contribute to the maintenance of our brand's integrity and the prevention of online reputation threats.

The main responsibilities of the position include:

• Monitor, track, and moderate the reputation of our brand on various outlets, including social media, search engines, blogs, social communities, and online forums.
• Respond to comments and engage with users in a professional and positive manner.
• Analyse data and metrics to track the impact of online reputation management efforts, provide regular reports and make data-driven recommendations for improvement.
• Identify and report inappropriate or harmful content to the appropriate channels and take remedial actions as required.
• Identify and mitigate potential reputation risks and crises and handle online crisis and negative publicity effectively.
• Establish policies, procedures, and standards to avoid negative impacts on the brand.
• Develop and execute strategies to improve the Company’s online reputation and visibility.
• Collaborate with cross-functional teams to ensure consistent messaging and brand representation.
• Stay updated on industry trends and best practises in online reputation management.
• Support in other relevant matters as required.

Main requirements:

• Bachelor's degree in Communications, Marketing, or a related field.
• At least 3 years of experience in a position with similar responsibilities. Experience in the online trading industry will be considered an advantage.
• Experience in forum moderation or community management will be considered an advantage.
• Experience with social analytics and listening tools such as Sprinklr, Brandwatch etc.
• Excellent communication and interpersonal skills.
• Strong attention to detail.
• Ability to work independently and collaborate within a team, prioritise tasks, and manage multiple projects in a fast-paced environment.
• Creative thinker with a passion for community building
• Excellent written and verbal communication skills in English.
• Proficient in Microsoft Office tools.

Benefit from:

• Attractive remuneration package plus performance related rewards
• Food allowance
• Intellectually stimulating work environment
• Continuous personal development and international training opportunities

Type of employment: Full time

Location: Cyprus, Greece or Remote

Please visit our website www.xm.com/careers to submit your online application for this position.

All applications will be treated with strict confidentiality!