TUI Magic Life Candia Maris, 5* Adults-Only All-Inclusive Fitness & Entertainment Beach Resort, part of Metaxa Hospitality Group is looking for seasonal employment:

Sales & Marketing Coordinator

This position is to be employed on the property. The reporting line is to the Managers of Sales & Marketing department of Central Services.

Key Responsibilities:

Sales & Events Tasks

Sales Coordination:

• Organize and conduct site inspections for prospective MICE clients provide detailed follow-ups, including professional outcome reports.
• Ensure the availability of sales kits for client visits and other promotional needs.
• Support, the Sales team on any other tasks needed.

Meetings – Incentives – Conferences – Events (M.I.C.E) Business Operations Coordination:

• Collaborate closely with clients to understand their vision for celebrations, meetings, and events, translating ideas into actionable plans.
• Follow up with the sales team to obtain or confirm event-related information promptly and accurately.
• Co-operate closely with the sales team for the organization of the MICE events, upon the confirmation till the execution.
• Provide operational and administrative support to ensure events align with both client and hotel objectives.
• Proactively identify opportunities to upsell additional hotel services during event planning, such as spa packages, upgraded accommodations, or premium F&B options.
• Prepare Banquet Event Orders (BEOs) in co-operation with the Sales person who handles the group and distribute them in a timely fashion to all relevant departments.
• Conduct pre-event meetings between the client and the hotel operation team to finalize all necessary details and the event flow.
• Coordinate with hotel departments (F&B, kitchen, operations) to ensure all event logistics, catering, and room setups are executed flawlessly.
• Communicate with external vendors (decorators, florists, photographers) to align on event requirements and timelines.
• Produce MEMO for internal operation of the MICE program.
• Tour, inspect, and monitor event venues to ensure readiness.
• Oversee on-site event execution, addressing any last-minute changes or challenges to ensure client satisfaction.
• Ensure client feedback is communicated to relevant departments for continuous improvement.
• Monitor and update the daily activity plan for the MICE program, ensuring all details are documented in the MEMO. Coordinate MICE operation – correspondence with external collaborators and internally with the relevant resort departments.
• Confirm daily charges with F&B and Front Office based on the agreement.

Communication, Administrative and Operational Support:

• Draft and manage professional correspondence, including proposals, forms, inter-departmental documents, and post-event thank-you emails.
• Maintain updated and accurate reports for event space bookings, group revenue, and other metrics using Excel or similar tools in co-operation with central sales.
• Facilitate clear and efficient communication between clients, sales team, and hotel departments to ensure alignment on event-related expectations and details.
• Ensure all related charges are posted by the hotel correctly and accepted by the client.
• Perform additional sales and event-related duties as assigned by the Senior Sales Manager.

Marketing Tasks:

Website/Webhotelier

• Update content with information that is related to the operation of the hotel (ie. Operating hours of the restaurant)
• Update with new photos and videos when applicable.
• Upload publicities and awards

Social Media

• Live content from the daily actions in the hotels
• Handle the Facebook & Instagram Inbox

OTA's- Metasearch channels (Booking, Expedia, Tripadvisor, Google My Business etc.

• Update content with information that is related to the operation of the hotel (ie. Operating hours of the restaurant)
• Update with new photos and videos when applicable.
• Upload publicities and awards

B2B Marketing Communications

• Accompany photo/video shootings

In-house events

• Create any collateral needed (create the brief towards the creative team)
• Photographic and/or video coverage of the events
• Event report (participants, flow), evaluation, conclusions, suggestions for
• improvement
• Event support in matters related to the operation of the hotel

Reputation Management (Currently for non TUI guests)

• Investigate the incident (negative review/ complaint, through offices or direct), discuss with hotel operation and prepare a reply.
• Create internal reputation presentation for the hotel teams.
• Questionnaires; Collect and analyze the data from the feedback of guests.
• Suggestions for improvement.

Operational In-House Materials & Signage (menus, rooms, posters, events, uniforms etc.)

• Collaborate directly with the Marketing department of the Central Services to develop graphic designs and copywriting content.
• Researching suppliers & get offers from suppliers (price and timings).
• Send the final artworks for printing and handle the process of production, deliverables & payments.
• Update materials with information/ photos that is related to the operation of the hotel (ie. Night Event posters, wellness program etc.)                                                 

Necessary Requirements:

• Studies in Marketing, or Tourism school or public relations or communication (not necessarily a degree)
• Proficient in English language
• Good written skills in Greek and English
• Excellent knowledge of MS Office, Social media, Outlook
• Politeness, positive attitude and team spirit

Desirable Requirements:

• Previous experience in hotel industry
• Knowledge of German language

Benefits:

• Competitive salary remuneration
• Career development in a fast-paced, growing work environment
• Training opportunities
• Daily meals during hotel operations
• Friendly work environment