Logistics & Customer Service Manager
Location: Athens
Reporting to: Chief Financial Officer (CFO)

About Us

We are a fast-growing biotechnology company at the forefront of precision medicine and pharmacogenomics, committed to transforming healthcare through innovative genomic solutions.

As we scale our operations in Greece and international markets, we are strengthening the operational backbone that enables our science to reach patients, physicians, and partners seamlessly.

The Role

This is a key role at the intersection of operations, customer experience, and commercial execution.

We are looking for a hands-on operator with a strategic mindset, capable of leading execution while building scalable processes in a fast-growing, innovation-driven environment.

You will lead the logistics and customer service function end-to-end, ensuring seamless order fulfillment, operational excellence, and outstanding customer experience, while working closely with Finance, Sales, and external partners.

Key Responsibilities

• Lead and develop the logistics and customer service function, ensuring a high-performance and customer-centric environment
• Own the end-to-end order-to-cash cycle, ensuring accuracy, compliance, and operational efficiency
• Oversee supply chain operations (assembly, inventory, warehousing, distribution) with a focus on cost and optimization and service excellence
• Collaborate cross-functionally with Sales and Finance to support commercial execution and business growth
• Drive process design and optimization across Operations, leveraging ERP (SoftOne) and automation
• Monitor performance through KPIs, manage budgets and cost control, and provide actionable insights to management

Requirements

• 3+ years of experience in logistics, supply chain, or customer operations, with end-to-end process exposure
• Strong understanding of order-to-cash processes, invoicing, and operational-financial alignment
• Hands-on experience with ERP systems (SoftOne will be considered an asset)
• Experience in cross-functional collaboration (Sales, Finance, Operations)
• Exposure to international logistics / export processes is a strong plus
• Strong analytical, organizational, and problem-solving skills
• Proven ability to lead teams and operate in a fast-paced, evolving environment
• Fluency in Greek and English
• Experience in healthcare, biotech, pharma, or regulated environments will be considered a plus

What We Offer

• Opportunity to play a key role in a growing biotech company
• Exposure to strategic operations and cross-functional leadership
• A dynamic and collaborative working environment
• The chance to shape and optimize processes from the ground up

Join Us

If you are passionate about operational excellence and want to contribute to a company shaping the future of healthcare, we would love to hear from you.