***English CV is required***

Qualifications:

- Technical degree in computer studies or equivalent

- 2 to 5 years of experience in handling IT support

- Proficient in English language (written and spoken)

- Good command of MS tools (PowerPoint, Excel, Word, etc…)

- Able to solve problems and take necessary actions

Duties:

1. Ensure first layer of support to our business units
2. Responsible of formatting and preparing laptops and desktops
3. Repair printers scanner and photocopiers before allocating to third party
4. Install and configure all kinds of software
5. Communicate with suppliers in order to resolve cases when needed
6. Ensure first line of network, telecom and infrastructure support (cabling, points, testing)
7. Handle IT related projects given by unit manager
8. Ensure first line support on endpoint security solutions
9. Monitor internet links and open cases with ISP’s in case of failure
10. Stay abreast with new internet technologies and offers in the area to make sure the company has the best connection in terms of technology and pricing
11. Act as first layer of support for the CCTV system and troubleshoot issues before escalating to IT head office and suppliers
12. Troubleshoot software issues on endpoints
13. Ensure network cabinets and data centers are compliant with INDEVCO network standards
14. Act as a testing environment for new patches and confirm the release of patches when testing decision is positive