Για εργοδότες
Το kariera.gr είναι πλέον μέλος τουkariera.groupομίλου εταιρειών μάθε περισσότερα
Κωδ:HM11713
German Service Delivery Manager (m/f/d)
Η θέση δεν δέχεται πλέον αιτήσεις
company logo
2001-30000
Υπηρεσίες Λογισμικού και Πληροφορικής
ΑθήναΤοποθεσία
Αθήνα
πριν 6 μήνες
Ημ. ανάρτησης
πριν 6 μήνες

Hemmersbach provides IT infrastructure services in more than 190 countries with 50+ own subsidiaries. We deliver exclusively for the leading companies in the IT industry. As pragmatic problem solvers, we not only enthuse our customers, but also make the world a better place: 20% of our profits go into our Direct Actions Hemmersbach Rhino Force and Hemmersbach Kids’ Family. That’s why Hemmersbach is The Social Purpose IT Company.

Role

  • Planning, managing and implementing international IT projects in IT support (operational and strategic).
  • Being the interface between customers and your employees.
  • Managing one or multiple worldwide IT end user support Projects (steady state).
  • People & Team Management of Technicians, Team Leaders, Service Desk Agents, Logistics and Administration Personnel.
  • Supervising operational execution of contracted services (against contracted SLAs, KPIs, etc.).
  • Managing all commercial engagements with the client Project teams (quotations, change requests, commercial negotiations, etc.).
  • Holding responsibility for Project P&L.
  • Acting as prime interface between teams, management and customers, including escalation management.
  • Monitoring and continous optimization of service delivery processes and their effectiveness according to best practices.
  • Recognize and implement the potential for process/cost optimization.

Requirements

  • First experience in IT service management and dealing with customers.
  • Entrepreneurial thinking & acting as well as the ability to make decisions on your own responsibility.
  • Good English and very good German spoken and written.
  • A certain degree of willingness to travel.

Benefits

  • Buddy program.
  • Internal career development.
  • International environment.
  • Job with purpose.
  • Mobile working.
  • Staff discounts.
  • Unlimited employment contract.
  • Private Life and Health Insurance.

Joining Hemmersbach, you will support our commitment to social responsibility. We prioritize 20% of our profits into our company owned organizations such as:

  • Rhino-force.org: providing environmental protection for an endangered species.
  • Kids-family.org: taking care of children without parents in Poland and India, turning their shelters into homes.

Apply now! Join our family and send us your CV in English!

Σχετικά tags
ΠΕΡΙΛΗΨΗ ΘΕΣΗΣ
German Service Delivery Manager (m/f/d)
Αθήνα
πριν 6 μήνες
Με μεγάλη εμπειρία
Πλήρης απασχόληση