Sr. Associate - Service Reliability Engineer
Η θέση δεν δέχεται πλέον αιτήσεις
ΘεσσαλονίκηΤοποθεσία
Θεσσαλονίκη3 μήνες πριν
Ημ. ανάρτησης3 μήνες πριν
Με κάποια εμπειρίαΕπίπεδο εμπειρίας
Με κάποια εμπειρίαΠλήρης απασχόλησηΤύπος απασχόλησης
Πλήρης απασχόλησηΠληροφορικήΚατηγορία θέσης
ΠληροφορικήROLE RESPONSIBILITIES
With some oversight this role will:
- Provide oversight and governance for L1 activities performed by managed service providers and project teams.
- Assume responsibility for the L1 tooling and infrastructure.
- Be the first-line Pfizer escalation path for L1 service issues.
- Provide data, reports, and services supporting compliance (including audits), project teams, and improvement initiatives as well as managing the standard service and SLA reporting.
- Apply technical and management skills to drive service improvements, remediations, and extensions.
- Participate in budgeting, forecasting, contract and license reviews and renewals.
- Maintain operational service documentation.
- Play a lead role in Administering our ticket management system, Zendesk.
- Develop and implement Continuous Improvement opportunities related to incident management, service request fulfillment, tooling and reporting.
Qualifications
Must-Have
- Bachelor's degree required, preferably in a Computer Science or Business Management.
- 3+ years of experience in a corporate setting with an emphasis on service management or application support.
- Excellent oral and written English communication skills.
- Strong interpersonal and customer service skills.
- Demonstrated knowledge and/or experience in IT support, Programming/Development or Service Management.
- Strong technical and troubleshooting skills.
- Excellent organizational and time management capabilities.
- Curiosity and a willingness to learn, and the ability to quickly develop new technical and functional competencies.
- Ability to work both independently and as a member of a team, earning the trust both of customers and teammates.
- Working knowledge of the MS Office suite, including Teams, Word, Excel, SharePoint, and PowerPoint.
- Ability to adapt to new assignments, flexibility and willingness to work in a global team across regions & time zones.
Nice-to-Have
- Service Management (e.g. ITSM, OSOM) or Agile certifications.
- Experience with ZenDesk, JIRA, Service Manager or other enterprise class ticketing systems.
- SmartSheet or Tableau experience is a plus.
- Experience with Web Hosting Platforms and products such as; Drupal, AWS, Laravel, Cloudflare, Cloudfront.
- Experience with Alerting and Alarming systems such as; New Relic, Wormly, Xmatters, and Pager Duty.
- Knowledge of Cloud and SaaS concepts and products.
- Able to work remotely with a team spanning many time zones.
LI#PFE
ΠΕΡΙΛΗΨΗ ΘΕΣΗΣ
Sr. Associate - Service Reliability Engineer
Θεσσαλονίκη
3 μήνες πριν
Με κάποια εμπειρία
Πλήρης απασχόληση