Company Description

We are Netcompany-Intrasoft, a leading European IT Solutions and Services Group with strong international presence and expertise, offering innovative and added-value solutions of the highest quality to a wide range of international and national public and private organizations. More than 500 organizations in over 70 countries worldwide have chosen the company's services and solutions to fulfill their business needs.

For more information regarding our company, current projects, and openings around Europe, please consult our website: www.netcompany-intrasoft.com.

Job Description

 A day in the life of a Front Office Agent

The overall objective of the DISS (Digital Identity and Signature Services) service is the support of users for Access Right Management, Account provisioning, Digital signature services, and the operation of the underlying applications and systems. 
As member of the “Digital Front-Office Team”, you are the primary point of contact for the users of those services. You interact with them through email, phone or the ticketing systems, in English or French.Your main focus is to register the requests and incidents, resolve them according to predefined procedures, or escalate them to other support groups where needed. 

Your main duties will be to:

• Receive, prioritize, categorize and track incidents & Service Requests 
• Monitor progress of tickets
• Proactively create tickets to report incidents 
• Keep users informed on ticket status and progress 
• Escalate and refer to other parts of the organisation  
• Execute standard tasks, documented via Service Operational Procedures
• Manage External and Functional Accounts 
• Manage Functional mailbox 
• Answer phone calls from the contact center
• Monitor application availability through dashboard

Qualifications

If you have

• Experience in Application Support
• Very good spoken and written knowledge of English and French (other language is an asset)  
• Service and proactive Minded 
• Ability to multi-task and adapt to changes quickly
• Punctual, meticulous, and reliable 
• Interpersonal skills, ability to work in a team 
• Strong communication skills 

…then this position is suitable for you! 

This position comes with:

• Competitive compensation packages
• Continuous learning (with the most modern methods - unlimited access to Udemy for Business), and fast career growth
• Interesting and challenging tasks within large-scale projects
• An international dynamic within a fast-paced working environment
• The opportunity to work in a diverse environment with talented colleagues

Additional Information

We ensure equal opportunities, treatment, and consideration to all candidates. Discrimination based on sex, racial or ethnic origin, religion or belief, disability, age, sexual orientation or marital status, physical or mental disability, or any other factor protected by applicable laws and regulations is prohibited. At Netcompany-Intrasoft we respect human rights as part of our culture, and we focus on creating a positive workplace in which all employees are valued and where diversity and inclusivity are welcomed.

The safety and well-being of our employees remain our top priority. Please note that Netcompany-Intrasoft’s recruitment process is being conducted virtually due to preventive measures against the Covid-19 pandemic.

Our culture

Our people are the most important element of our success. Our work life is well defined by our set of fundamental Values:

Be the link of a great team that forms a unique network across departments, countries and business units and operates with trust, open communication, transparency and respect.

We make it happen with our expertise, accountability and solution-driven attitude. We always strive for improvement, always with an eye on the big picture.

We learn & evolve by embracing a culture of building on our experiences, sharing our knowledge and developing our skills. We are always open to new ideas and invite all our colleagues to contribute with theirs.

We fuel creativity in every aspect of our everyday life at Netcompany - Intrasoft; in the solutions and products we design and the initiatives we undertake.

We share customer success by understanding their unique needs, corresponding to their vision, and exceeding their expectations.

#BePartOfSomethingGreat!

*Please submit your CV in English

All applications will be treated as strictly confidential.

#LI-Hybrid #LI-EL1