About the Role:

We’re on the lookout for a highly organized and delivery-focused IT CRM Business Analyst to join our IT Business Solution team! If you enjoy bringing people together, making things happen, and driving digital projects to success — this could be the perfect fit.

You’ll be working on a variety of exciting digital initiatives across eCommerce, ERP, CRM, PIM, and custom platforms. From coordinating teams and aligning stakeholders to making sure everything runs smoothly — you’ll be at the heart of digital delivery.

You’ll report directly to the IT Business Solution Manager and collaborate with a broad network of teams, vendors, and business units.

Key Responsibilities:

• Translate business requirements into clear, actionable plans
• Keep projects on track by coordinating internal teams and external partners
• Run meetings and workshops to ensure everyone’s on the same page
• Join technical discussions and make sure solutions support the business
• Coordinate vendors, validate deliverables, and ensure all external work aligns with defined requirements and timelines
• Support testing, rollout, and go-live phases
• Analyze CRM data structures (entities, data types, mappings) to support cross‑departmental needs
• Identify data inconsistencies, validate large datasets, and drive data‑quality improvements
• Gather feedback and monitor platform performance for continuous improvement

What We’re Looking For:

• 2–3 years of experience in Business Analysis or IT project delivery, ideally with exposure to CRM platforms (D365, Power Apps)
• Degree in Computer Science, Information Systems, Engineering, or related field
• Experience with tools like Azure DevOps, Jira, Confluence, and MS Teams
• Familiarity with Agile/Scrum and structured delivery methods
• Strong ability to translate business requirements into clear, actionable specifications and delivery plans
• Great at managing multiple priorities and working across teams
• A good understanding of digital platforms, integrations, and data flows
• Confidence in coordinating internal teams and external partners to keep projects on track
• Strong organizational skills, attention to detail, and a proactive mindset

What to Expect from Us:

• Competitive salary & benefits package
• Work in an award-winning company (Best Workplace in Greece for 11 years)
• Be part of an innovative and growing team
• Learning & career development opportunities