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We are the Stefanini group, a global tech consulting company of Brazilian origin that believes in the power of people to transform businesses through technology.
We are present in over 40 countries and operate with the purpose of co-creating solutions TOGETHER WITH OUR CLIENTS that accelerate results and improve the experience of people and organizations.
Here, we like to say that technology is not the end, but the means: what really matters are the people who drive it all.
Our mindset is AI First, meaning we invest in cutting-edge technology in everything we do, focusing on results for our clients.
We are a company, A GROUP, that breathes collaboration and offers a dynamic environment where you will learn by doing, grow alongside the team, and have space to contribute with ideas and projects.
More than just talking about digital transformation, we believe in real transformation that starts with people and impacts real businesses.
If you are looking for a place to develop, innovate, and be part of something bigger, the Stefanini Group is your place.
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Join our fast-paced and constantly evolving team in Kallithea, where you will be responsible for delivering outstanding customer service and hands-on IT support. This is a fantastic opportunity to become part of an ambitious company at the forefront of its industry, playing a key role in ensuring the successful delivery of premium IT support services.
We are looking for a highly proactive individual with a strong interest in technology, who is eager to suggest improvements and share opinions on new products or services. Exceptional customer service skills, the ability to build effective working relationships with both team members and business users, and a flexible, committed approach to work are essential.
Job responsibilities
- Proactively manage, respond to, and take ownership of incidents and tasks in the support queue, experience with ServiceNow is preferred;
- Accurately and promptly track incidents and service calls, ensuring compliance with defined SLAs;
- Troubleshoot and resolve hardware and software issues on Lenovo desktops and laptops;
- Provide basic hardware support, including printer setup and component replacement;
- Diagnose and resolve Windows 10/11 operating system errors;
- Demonstrate proficiency in the Microsoft Office 365 suite, including Teams;
- Support basic Apple iPad and iPhone issues; familiarity with InTune, MDM is a plus;
- Take ownership of IT workplace refresh projects, including computer imaging and desk relocations (IMAC);
- Perform computer imaging and manage device deployments;
- Conduct basic network troubleshooting and perform accurate network patching, as well as installation of switches and network devices in racks;
- Possess a basic understanding of Microsoft Active Directory;
- Deliver end-user support using common IT tools and best practices.
- 2–3 years’ experience in IT support or a technical ICT environment;
- Strong knowledge of end user technology and troubleshooting;
- Experience with workspace platforms (asset management, client management);
- Familiarity with Microsoft Active Directory, Office 365, and SCCM;
- Experience with ITSM/ticketing tools (e.g., ServiceNow) preferred;
- Basic hardware support skills (Lenovo devices, printers, component replacement);
- Basic network troubleshooting and device installation;
- Ability to manage projects and work independently;
- Excellent planning, organization, and multitasking skills;
- Strong customer service and communication abilities;
- Able to explain technical issues to non-technical users;
- Fluent in Greek and English, both written and spoken.
- Personalized learning journey based on your interests and aspirations;
- Internal mentoring platform with access to mentors, leaders, and senior experts worldwide;
- LinkedIn Learning access for a wide range of professional courses;
- Referral program with rewards for referring friends to join the team;
- SAI Library: Global AI empowerment hub with access to over 70 integrated generative AI models for skill improvement and project support;
- Structured career path tailored to your interests and aspirations;
- Corporate trainings designed and delivered by the internal L&D team, focusing on practical soft-skills;
- Employee Assistance Program (EAP) for all employees and their families;
- Supportive environment for meaningful work and personal growth;
- Organizational learning culture and opportunities to interact with colleagues across the region.
The preceding job description had been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties and responsibilities required of employees assigned to this job.
What's next:
It's best to apply today, because job postings can be taken down and we wouldn't want you to miss this opportunity. In case you need further information, just send us a message at [email protected] and we'll be happy to assist!
The preceding job description had been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties and responsibilities required of employees assigned to this job.
Diversity & Inclusion
Here at the Stefanini Group, we value plurality and equity, regardless of race, sexual orientation, disability, age, ancestry, religion, gender, and nationality. We understand and encourage the importance of being you!
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