The role serves as the first point of contact for IT-related issues and contributes to the smooth operation of the company’s IT environment and corporate systems.

Key Responsibilities

• Provide IT support to end users
• Manage and resolve daily technical requests related to the end-user working environment
• Support, install and perform basic configuration of systems and applications
• Provide support for Windows operating systems
• Perform basic support and troubleshooting of network-related issues (wired & wireless)
• Manage users and basic policies through Active Directory & Group Policy
• Support and basic administration of Microsoft 365 / Office 365
• Log, track and follow up support requests through a ticketing system
• Escalate incidents to higher support levels when required
• Collaborate with other IT teams as needed

Required Qualifications

• Bachelor's degree in Computer Science or a related field
• Basic experience in an IT Support / Helpdesk role
• Good knowledge of:
  • Windows OS
  • Corporate applications and productivity tools
  • Hardware and end-user devices
• Knowledge of Active Directory, Group Policy and Microsoft 365
• Basic understanding of networking concepts (TCP/IP, DHCP, DNS)
• Strong troubleshooting and user support skills
• Excellent communication skills and team-oriented mindset

Nice to Have (Plus)

• Familiarity with enterprise networking solutions, such as Fortinet and/or Cisco
• Basic knowledge or experience with hypervisors (e.g. VMware, Hyper-V)
• Experience in a corporate IT environment
• Relevant certifications (Microsoft, Cisco, Fortinet – considered a plus)

What We Offer

• A competitive salary, higher than the IT industry average
• Full time employment
• Stable and modern working environment
• Continuous training and professional development opportunities
• Friendly and collaborative work culture