• Manage and maintain on-site network infrastructure (LAN/WAN, firewalls, switches, wireless access points, VPNs).
• Administer and support Microsoft 365 and other services.
• Deliver 2nd and 3rd-level technical support for ICT systems and end users on Windows devices.
• Perform system monitoring, patching, and updates to maintain performance, security, and compliance.
• Participate in system upgrades, migrations, and the rollout of new technologies.
• Collaborate with external vendors and internal stakeholders for issue resolution and service optimization.
• Maintain accurate technical documentation and contribute to ICT process development.

Requirements

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• 3–5 years of experience in ICT support or infrastructure engineering.
• Hands-on experience with:
• Windows Server administration (AD, DNS, DHCP, GPO)
• Microsoft 365
• Networking (Cisco, Fortinet)
• Windows desktop support and management
• Strong understanding of IT security principles and backup/disaster recovery practices.
• Excellent troubleshooting, communication, and documentation skills.
• Ability to work on-site and collaborate effectively with cross-functional teams.

Preferred Qualifications

• Certifications such as CCNA, CCNP.
• Experience with device management tools.
• Familiarity with scripting (e.g PowerShell).