The University of Nicosia invites applications  for UNIC Athens Campus for the role of Information Technology Support Officer. This role focuses on providing high-quality technical support to end users and ensuring the smooth operation of the campus’s IT systems and services.

Key Responsibilities:

End-User Support and Training

• Provide timely and effective technical support to staff, faculty, and students.
• Assist users in resolving hardware, software, and connectivity issues.
• Offer basic training and guidance to help users make the best use of available technology tools and systems.

Technology Maintenance and Configuration

• Maintain and support computers, printers, and other IT equipment.
• Perform basic network configurations, such as setting IP addresses and network masks.
• Install and update operating systems and applications as needed.
• Monitor and maintain system performance to ensure reliable operations.

Cybersecurity and Policy Compliance

• Follow and support implementation of IT security and data protection policies.
• Ensure that all systems comply with university-wide IT standards.

Vendor Liaison and Procurement

• Liaise with vendors and service providers for equipment, maintenance, and support needs.
• Assist in specifying and purchasing IT-related equipment and services.

Reporting and Documentation

• Maintain documentation of IT systems, procedures, and user support requests.
• Provide feedback and suggestions for service improvements

Qualifications:

• Bachelor’s degree in Information Technology, Computer Science or a related field.
• Professional Certification will be considered an advantage.

• At least 2 years of experience in IT support or a similar technical role.

• Ability to perform basic network configuration (IP address and subnet setup) for computers and networking appliances.
• Familiarity with Windows and macOS environments, Microsoft Office, and standard IT tools.
• Excellent interpersonal and communication skills.
• Fluency in Greek and English (both written and spoken).

• Professional, reliable, and customer-service oriented.
• Able to work independently and as part of a small team.
• Strong sense of responsibility and attention to detail.

Application Procedure:

Interested candidates are invited to apply by submitting the following documents:

1. Cover Letter: Describe your interest in the position and how your background aligns with the role.
2. Curriculum Vitae (CV): Detailed CV highlighting relevant experience and achievements.

How to Apply:

Please submit your application through our online recruitment system.

About the University of Nicosia (www.unic.ac.cy):