Hemmersbach provides IT infrastructure services in more than 190 countries with 50 own subsidiaries. We deliver exclusively for the leading companies in the IT industry. We go the extra mile – we not only simply enthuse our customers, but also make the world a better place: 20% of our profits go into our Direct Actions Hemmersbach Rhino Force and Hemmersbach Kids’ Family. That’s why Hemmersbach is The Social Purpose IT Company.

Role:

•  Providing excellent customer service by communicating clearly and professionally with clients, ensuring they are satisfied with the support provided.
• This includes responding promptly to client requests for technical support, either on-site or remotely, depending on the client’s needs and the project’s scope.
• Performing equipment installations, upgrades, and repairs for clients' desktops, laptops, RPOS. and printers.
• Willingness to learn and become part of a role that will include Data Centers, servers, and other IT equipment.
• Providing technical support for HP servers and data center equipment, including installation, configuration, and troubleshooting of hardware, software, and network issues.
• This includes diagnosing and resolving server and data center-related issues, ensuring client satisfaction by delivering exceptional customer service.
• Provide day to day support at the customer locations within a geographical region(s).
• Support customers in technical problems they have with their technical equipment.

Requirements:

• Previous experience of replacing hardware components (Motherboards, Hard drives, etc).
• Technical certifications such as A+ or Network+ are preferred.
• Willingness to be in a On Call rotation with other team members, including working after hours and weekends.
• Problem solving.
• Customer focus.
• Driving licence.
• English skills.

Benefits:

• Buddy program
• International environment
• Job with purpose
• Staff discounts
• Unlimited employment contract
• Private Life and Health Insurance
• Private use of company car

Joining Hemmersbach, you will support our commitment to social responsibility. We prioritize 20% of our profits into our company owned organizations such as:
 

• Rhino-force.org: providing environmental protection for an endangered species
• Kids-family.org: taking care of children without parents in Poland and India, turning their shelters into homes.

Join our Team! Apply now and send us your CV IN ENGLISH!