Company Description

Are you ready to shape the future technological landscape in Europe?
We are dedicated to responsible digitalisation, building innovative, inclusive solutions that drive meaningful impact. With over 8,900 professionals across Europe, we help EU institutions, public and private organisations thrive in a rapidly evolving digital world. Are you ready to shape the future through technology? Your journey starts here. Take a look at some of our impactful projects here: https://netcompany.com/cases/

Job Description

Are you ready to discover the role of an Application Support Agent in Netcompany?

As an Application Support Agent, you will:

• Receive, log, and manage incidents and requests via the ticketing system.
• Forward tickets to other support services when required, ensuring proper traceability across systems.
• Create and link tickets in related platforms to maintain accurate records.
• Assess and assign priorities to tickets in line with internal procedures.
• Communicate effectively with users and stakeholders through the ticketing system.
• Ensure follow-up until resolution, respecting SLA response and resolution times.

Qualifications

What would make you a fit for the role:

• Minimum 1 year of experience in IT support or application support.
• Understanding of ITIL support processes (incident, problem, and change management).
• Experience with ticketing systems (e.g., JIRA), including workflows and dashboards.
• Basic SQL knowledge to query and compare application output with database tables.
• Ability to quickly learn and understand business processes and application workflows.
• Proficiency in English, both spoken and written.
• Strong customer service orientation with a collaborative, solution-focused approach in a multicultural team environment.

Additional Information

Being a part of the Netcompany team, you will be provided with:

• The opportunity to work in a modern environment
• A competitive compensation & benefits package
• Hospitalization plan
• Hybrid working model
• Meal and commuting allowance
• Well-being activities (on premises)
• Continuous learning opportunities using the most modern methods (unlimited access to Udemy for Business, ad-hoc trainings)
• A personalized development plan for targeted career growth

If you are looking forward to be part of a diverse environment, and have the opportunity to work alongside well-experienced professionals, on challenging, large-scale projects that directly impact millions of citizens around the globe, then this is the place to be!

Our branch in Patras employs 180+ talented professionals, working on a variety of EU mission-critical projects.

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*Please submit your CV in English

All applications will be treated as strictly confidential.

Please upload your CV in English via the Apply button. All applications will be treated as strictly confidential.

We ensure equal opportunities, treatment, and consideration to all candidates. Discrimination based on sex, racial or ethnic origin, religion or belief, disability, age, sexual orientation or marital status, physical or mental disability, or any other factor protected by applicable laws and regulations is prohibited. As part of the Netcompany culture, we respect human rights and focus on creating a positive workplace, where all employees are valued, and where diversity and inclusion are a vital part of our everyday working experience.

In the following link you may find our CV Submission privacy notice: https://netcompany.com/cv-submission-privacy-notice/